DESIREE RODRIGUEZ COLON
Colorado Springs,CO
Summary
Trusted, influential, and highly trained professional with 15+ years of expertise in leadership, operations, and communications within corporate, legal, military, and logistics environments. Recognized for developing strategies that improve processes, enhance communication effectiveness, and increase engagement across teams. Exceptional skills in Microsoft 365, data management, and cross-functional collaboration. Bilingual in English and Spanish.
Overview
22
22
years of professional experience
Work History
Fulfillment Associate
Amazon
Colorado Springs, CO
10.2023 - Current
- Partner with cross-site support teams to resolve inventory discrepancies and improve internal workflow efficiency.
- Maintain real-time data accuracy to ensure smooth operational flow.
- Support site communications and engagement by collaborating with different departments.
- Champion Amazon’s safety and quality standards while optimizing team efficiency and productivity.
Receptionist / Case Manager
Kim Welch Law
Colorado Springs, CO
11.2022 - 09.2023
- Administered client communications, legal documentation, and case scheduling.
- Enhanced interdepartmental collaboration through improved information flow.
- Maintained confidentiality and ensured timely preparation of legal correspondence and files.
- Provided outstanding customer service as the first point of contact for visitors and clients.
Notary Public / Certified Loan Signing Agent
Colorado Springs, CO
01.2020 - 01.2023
- Verified authenticity and compliance of signed documents.
- Certified legal and financial documentation while maintaining exceptional accuracy and confidentiality.
- Managed end-to-end communication with clients and lending partners.
Site Supervisor
Allied Universal / The Boeing Company
Colorado Springs, CO
01.2019 - 12.2022
- Supervised site staff and maintained communication between officers, leadership, and clients.
- Managed scheduling and reporting while promoting staff performance development.
- Processed confidential records and produced documentation for leadership and federal protocols.
- Coordinated operational updates with corporate teams, ensuring compliance with site standards.
Transport Operator Specialist
U.S. Army
01.2016 - 01.2019
- Oversaw transport operations and communicated mission updates to command structures.
- Managed cargo loading/unloading and implemented convoy safety protocols.
- Prepared reports detailing performance metrics and compliance standards.
Pharmacy Administrative Assistant
Farmacia Summit Hills
Puerto Rico
01.2014 - 01.2015
- Administered patient communication, billing, and supply management.
- Maintained medical inventory records and handled accounts receivable data entry.
- Supported patient relationships through excellent communication and high service quality.
Manager
Domino’s Pizza
Puerto Rico
01.2004 - 01.2014
- Trained, coached, and led a 15-member team in high-volume operations.
- Managed payroll, scheduling, and operational communications.
- Maintained compliance with all food, health, and safety guidelines.
Education
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Skills
- Internal Communications & Content Development
- Leadership & Team Building
- Microsoft 365 & Office Applications
- Visual Design (Photoshop, Video Editing)
- Project Coordination & Process Flow
- Staff Development & Training
- Data Accuracy & Reporting
- Employee Engagement & Support
- Problem Solving & Decision Making
- Customer Service Excellence
Timeline
Fulfillment Associate
Amazon
10.2023 - Current
Receptionist / Case Manager
Kim Welch Law
11.2022 - 09.2023
Notary Public / Certified Loan Signing Agent
01.2020 - 01.2023
Site Supervisor
Allied Universal / The Boeing Company
01.2019 - 12.2022
Transport Operator Specialist
U.S. Army
01.2016 - 01.2019
Pharmacy Administrative Assistant
Farmacia Summit Hills
01.2014 - 01.2015
Manager
Domino’s Pizza
01.2004 - 01.2014
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Master of Science - Criminal Justice
Colorado Technical University
Additional Information
- Bilingual: English & Spanish
- Proficient in Microsoft Office Suite, Excel, Outlook, and Teams
- Strong written and verbal communication skills
- Flexible availability for weekends, holidays, and extended shifts