DESIREE RODRIGUEZ COLON
Colorado Springs,CO
Summary
Dynamic professional with 15+ years in operations and communications, enhancing collaboration and efficiency in diverse environments. Proven track record in maintaining data accuracy and supporting team engagement, driving operational success. Bilingual in English and Spanish, effectively bridging communication gaps within teams.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Amazon
Colorado Springs, USA
11.2022 - 09.2023
- Maintain real-time data accuracy to ensure smooth operational flow.
- Adhered to Amazon's safety and quality standards, ensuring team alignment with operational goals.
- Collaborated with cross-site support teams to resolve inventory discrepancies, enhancing workflow efficiency.
- Support site communications and engagement by collaborating with different departments.
- Enhanced employee engagement by distributing informational handouts during team meetings, fostering communication.
Receptionist/ Case Manager
Kim Welch Law
Colorado Springs, USA
12.2019 - 12.2022
- Delivered exceptional customer service as the primary point of contact for visitors and clients, fostering positive first impressions.
- Managed client communications, legal documentation, and case scheduling to ensure seamless case processing.
- Maintained confidentiality and ensured timely preparation of legal correspondence and files.
- Facilitated interdepartmental collaboration by streamlining information flow, improving overall coordination.
Site Supervisor
Allied Universal / The Boeing Company
Colorado Springs, USA
01.2016 - 12.2019
- Supervised site staff, facilitating clear communication among officers, leadership, and clients to enhance project alignment.
- Managed scheduling and reporting, fostering staff performance development to achieve operational goals.
- Coordinated operational updates with corporate teams to ensure compliance with site standards and support regulatory adherence.
- Processed confidential records and produced documentation for leadership and federal protocols.
Transport Operator Specialist
U.S. Army
Colorado Springs, Colorado
01.2016 - 05.2019
- Coordinated and planned transport operations, providing timely mission updates to command structures to ensure operational readiness.
- Managed cargo loading/unloading, implementing convoy safety protocols and developing comprehensive planning reports to enhance mission execution.
- Prepared detailed reports on performance metrics and compliance standards, facilitating informed decision-making and operational improvements.
Notary Public / Certified Loan Signing Agent
Self-employeed
Colorado Springs, USA
- Verified authenticity and compliance of signed documents.
- Certified legal and financial documentation while maintaining exceptional accuracy and confidentiality.
- Coordinated end-to-end communication with clients and lending partners on daily basis.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO06-2026
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Skills
- Internal Communications & Content Development
- Leadership & Team Building
- Microsoft 365 & Office Applications
- Visual Design (Photoshop, Video Editing)
- Project Coordination & Process
- Staff Development & Training
- Data Accuracy & Reporting
- Employee Engagement & Support
- Problem Solving & Decision Making
- Customer Service Excellence
Languages
- English
- Spanish
Timeline
Fulfillment Associate
Amazon
11.2022 - 09.2023
Receptionist/ Case Manager
Kim Welch Law
12.2019 - 12.2022
Transport Operator Specialist
U.S. Army
01.2016 - 05.2019
Site Supervisor
Allied Universal / The Boeing Company
01.2016 - 12.2019
Notary Public / Certified Loan Signing Agent
Self-employeed
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Arts - Forensic Psychology
University of Puerto Rico