Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quentin Davis

Independence,KY

Summary

Knowledgeable, with solid background as Field Service Engineer. Successfully handled complex installations, maintenance, and repairs, ensuring minimal downtime and client satisfaction. Demonstrated technical troubleshooting and problem-solving skills to deliver consistent results. Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management. Seeking to advance career with Mazak, in applying for field service team lead or field service technical support. I feel this position would greatly expand the knowledge and skill I feel that I already bring to Mazak. I hold the ability to adapt easily to ever changing environments and demands. Energetic Field Service Engineer with 11 years background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

5
5
years of professional experience

Work History

Field Service Engineer

Mazak
09.2019 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Machine alignments such as 5 axis machines, reading and understanding of PLC's.
  • Ability to work with new and old mazak machines.
  • Talking with team members to effectively walk them through work related problems with ease.

Education

High School Diploma -

Simon Kenton High School
Independence, KY
05.2005

Skills

  • Remote Support
  • Troubleshooting and repair
  • On-Site Support
  • Equipment Installation
  • Service Documentation
  • System diagnostics
  • Mechanical Troubleshooting
  • Performance Testing
  • Equipment installation and repair
  • Preventive Maintenance
  • Technical Support
  • Schematic reading
  • Software Installation
  • Hardware Installation
  • Adaptable
  • Punctual
  • Highly dependable
  • Over 11 years of field service experience

Timeline

Field Service Engineer

Mazak
09.2019 - Current

High School Diploma -

Simon Kenton High School
Quentin Davis