Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quentin Diaz

Queens Village,United States

Summary

Seasoned in providing top-notch customer service as an usher, lobby attendant, and ticket taker. Possess strong communication skills, adept at managing large crowds, and ensuring guests have a positive experience. Skilled in ticket sales and issue resolution, contributing to the smooth operation of events. Enhanced overall guest satisfaction through attentive service and effective problem-solving. Hospitable box office cashier, competent in handling large volumes of people and high cash flow. Customer-oriented, and efficient, with expertise in POS system operations. Hands-on experience greeting and welcoming guests, and responding to a high volume of phone calls daily.

Overview

4
4
years of professional experience

Work History

Box Office Associate

AMC Theatres
New York, NY
11.2022 - Current
  • Processed admission payments and provided tickets.
  • Recognized security risks to properly handle situations.
  • Greeted customers and provided information regarding ticketing services.
  • Entered customer information into the POS system and promoted accuracy by repeating information obtained to customers.
  • Maintained positive working relationships with fellow staff and management.

Stock Room Associate

Dollar Tree
New York, NY
06.2021 - 07.2022
  • Communicated with customers to answer questions.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Printed accurate labels and applied them to boxes, crates, and containers before shipment.
  • Palletized products for shipping or transfer to the sales floor.
  • Verified product numbers with scanners and manual tracking.
  • Verified shipment contents against invoices, or other documents, before stocking shelves or shipping orders.

Education

High School Diploma -

Long Island City High School
New York, NY
06-2017

Skills

  • Point of sale
  • Ticketing systems
  • Customer service
  • Cash handling
  • Inventory management
  • Communication skills
  • Problem solving
  • Sales promotion

Timeline

Box Office Associate

AMC Theatres
11.2022 - Current

Stock Room Associate

Dollar Tree
06.2021 - 07.2022

High School Diploma -

Long Island City High School
Quentin Diaz