Quentin Eyster
Williamsport,PA
Summary
Experienced supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focusing on strengthening company brand and maximizing customer loyalty. Effective partnership with team members, customers, and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
5
5
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
Williamsport, PA
08.2019 - Current
- Key holder, overseeing operations in a high-volume retail environment generating 13 million in annual sales
- Acts as the primary point of contact and leader on duty in the absence of a manager, ensuring seamless operations and team coordination
- Drive sales by providing an inspiring environment that motivates customers to add items to their purchase
- Build customer connections with a greeting and "heads up" mentality
- Demonstrating a commitment to prioritize customer satisfaction and delivering exceptional service in every interaction
- Support sales floor, fitting room, point of sale, customer service, and operational processes
- Acknowledge and assist customers through our company programs
- Complete transactions accurately and efficiently while engaging customers
- Converts, opens, and activates Kohl’s Card applications
- Reviews product performance metrics and identifies areas for improvement
- Provides and discusses reports on monthly and weekly sales results to the Merchandising Manager
- Arranges items in favorable positions and areas of the store to attract customers and optimize sales.
- Proficiently manages cash operations as required, ensuring accuracy and compliance with company procedures
- Achieved and surpassed targets outlined in our rewards and credit programs
Education
High School Diploma -
Walnut Street Christian School
Avis, PASkills
- Sales Team Oversight
- Reviewing Employees
- Training Staff
- Merchandise Placement and Displays
- Tracking Sales Metrics
- Task Delegation
- Dependable
- Transparent
- Customer Service
- Active Listening
- Critical Thinking
- Computer Skills
References
- Jaid Smeltzer - Merchandising Manager at Kohls - Phone: (570)-974-6776 - Email: jaid.smeltzer@kohls.com
- Mackenzie Bloom - Co-worker - Phone: (570)-772-4964 - Email: mackenzie.bloom@kohls.com
- Mollie Hepler - Former Co-worker - Phone: (570)-651-3154 - Email: molliehepler01@icloud.com
Timeline
Merchandising Supervisor
Kohls Department Store
08.2019 - Current
High School Diploma -
Walnut Street Christian School
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