Jake Ange
Costa Mesa,CA
Summary
Thorough and motivated worker with expertise in problem-solving and customer service, which has led to improved team performance and enhanced customer satisfaction. Proven ability to onboard new staff, and develop efficient scheduling solutions. Quick learner with a good memory who can learn all the ins and outs of a job, to find the most efficient and effective way to complete required tasks.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
Newbury Park, California
10.2015 - 07.2025
- Processed returns and exchanges in accordance with store policies.
- Assisted customers with product inquiries and service-related issues.
- Trained new staff on customer service protocols and store procedures.
- Performed maintenance on registers and printers to keep them up and running.
Store Support Lead
Kohls Department Store
Newbury Park, California
10.2023 - 06.2024
- Developed schedules for entire store aligning with payroll and availability.
- Ordered supplies to ensure all departments were adequately stocked.
- Onboarded new associates, and updated current staff on training requirements.
- Facilitated communication by keeping managers informed of key meetings and interviews.
Education
High School Diploma -
Ventura College
Ventura, CASkills
- Customer service
- Conflict resolution
- Employee training
- Staff scheduling
- Problem solving, troubleshooting
- Supply ordering
- Microsoft Excel
- Mathematics
- Work ethics
- Time Management
Accomplishments
- Associate of the month
Languages
English
Professional
Affiliations
- Making and editing digital art.
Timeline
Store Support Lead
Kohls Department Store
10.2023 - 06.2024
Customer Service Representative
Kohls Department Store
10.2015 - 07.2025
High School Diploma -
Ventura College
Similar Profiles
Raiah NewsomeRaiah Newsome
Retail Sales Associate Cashier at Kohls Department StoreRetail Sales Associate Cashier at Kohls Department Store
Angela WilliamsAngela Williams
Visual Supervisor at Kohls Department StoreVisual Supervisor at Kohls Department Store
Joseph OrtizJoseph Ortiz
Merchandise Associate at Kohls Department StoreMerchandise Associate at Kohls Department Store
Larry ChuLarry Chu
Operations Support Center Mailroom at Manning and KassOperations Support Center Mailroom at Manning and Kass
Job CassiniJob Cassini
Apprentice Plumber at Independent PlumberApprentice Plumber at Independent Plumber