Quentin Gipson
Cedar Hill,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple task effectively and efficiently in fast paced environment. Committed to using these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Project Manager
Dream Lux Roof & Rehab
11.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Property Field Adjuster
Eberls Claim Service
09.2021 - 11.2024
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
- Maintained compliance with state regulations and company policies through continuous professional development and training sessions.
- Mentored junior adjusters in proper claim handling techniques, fostering growth within the team and improving overall performance levels.
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
Collections Specialist
Bridgecrest Financial
10.2015 - 11.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands of busy and productive group.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Education
Business Administration And Management
Kilgore College
Kilgore, TX06-2027
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05-1996
Skills
- Project management
- Credit and collections
- Project planning
- Customer service
- Microsoft outlook, word, and Excel
- Claims investigation
- Property inspection
- Estimating repairs
- Insurance policy knowledge
- Time management
- Multitasking
Timeline
Project Manager
Dream Lux Roof & Rehab
11.2024 - Current
Property Field Adjuster
Eberls Claim Service
09.2021 - 11.2024
Collections Specialist
Bridgecrest Financial
10.2015 - 11.2021
Business Administration And Management
Kilgore College
High School Diploma -
Cedar Hill High School
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