Quentin Johnson
Northport,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Security Officer
Alabama Security Company
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Line Worker
Onin Job Placement Mercedes
05.2022 - 06.2024
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Customer Service Representative
Family Dollar
11.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lawn Associate
BB's Lawn Service
06.2015 - 02.2018
- Participated in ongoing training opportunities to stay current on best practices in lawn care services and landscape management techniques.
- Assisted in the design and execution of landscape layouts for improved curb appeal.
- Contributed to team success by proactively identifying areas for process improvement within the company''s operations.
- Applied fertilizers and pesticides responsibly, ensuring proper growth and protection from pests.
Customer Service Representative
Trees And Trends
05.2012 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Skills
- Report Writing
- Incident Reporting
- CCTV Monitoring
- Detail Oriented
- Superior customer service
- Physical Fitness
Timeline
Security Officer
Alabama Security Company
02.2023 - Current
Line Worker
Onin Job Placement Mercedes
05.2022 - 06.2024
Customer Service Representative
Family Dollar
11.2016 - 02.2017
Lawn Associate
BB's Lawn Service
06.2015 - 02.2018
Customer Service Representative
Trees And Trends
05.2012 - 02.2015
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