Quentin Loftin
Princeton,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Environmental Service Director
Healthcare Service Group, Complete Care at Burlington Woods
Burlington
07.2020 - Current
- Manage 18 employees in sanitizing facility following Healthcare Services standards
- Interview and hire all staff through iCIMS program
- Managed budgets and resource allocation for environmental initiatives, ensuring cost-effective solutions that drove positive change.
- Manage payroll and Time punch audit
- Manage routine schedules such as room carbolization cleaning, wheelchair washing and project work
- Manage laundry distribution throughout facility both personal clothing and regulator linens
- Improve personal clothing operations by constructing inventory documentation
- Manage floor care stripping and waxing
- Maintain positive working relationship with clients by effectively communicating.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Environmental Service Operations Manager
Sodexo Healthcare, Virtua Our Lady of Lourdes Hospital
Camden
02.2020 - 07.2020
- Managed 40 employees in sanitizing facility following Sodexo Operating Standard
- Monitored compliance and reached project target dates of completion
- Managed, trained and led staff to exceed expectations of clients and customers in service delivery
- Managed infectious waste removal understanding different waste streams and communicating with staff to ensure waste is removed in accordance with DOT requirements
- Provided clean and safe environment for patients, visitors and staff
- Work closely with Infectious Control department.
Environmental Service Operations Manager
Crothall, Penn Medicine Princeton Health
Princeton
09.2015 - 10.2019
- Managed 65 employees in sanitizing facility following proper cleaning procedure
- Increased patient satisfaction scores by 10% to meet departmental goals
- Created safe and healthful work environment by conducting monthly meetings that focused on safety and housekeeping, ultimately resulting in "0" lost time accidents over 4 years
- Delivered excellent customer service to patients and clients
- Managed and maintained accurate records of shift assignments, quality control issues, service recovery, and infection control protocols and outcomes
- Managed infectious waste removal understanding different waste streams and communicated with staff to ensure waste is removed in accordance with DOT requirements
- Increased HCHAP scores above departmental goals in emergency room.
Environmental Service Supervisor
University Medical Center Princeton at Plainsboro
Princeton
07.2012 - 09.2015
- Supervised and directed daily work of team of 25 sanitation personnel.
- Executed sanitation cleaning duties on daily basis
- Performed turndown service when necessary to meet HCHAP cleanliness satisfaction
- Communicated with nursing and supervised employees on part time basis
- Created and maintained positive work environment of open communication, teamwork and quality performance.
Education
Some College (No Degree) - Liberal Arts
Mercer County Community College
West Windsor, NJSkills
- Skilled in Epic Bed flow system
- Skilled Teletracking Bed flow system
- DOT Certified
- Budgeting and financial analysis
- Exceptional written, verbal communication and leadership skills
- Microsoft Works, Word, Publisher PowerPoint and Excel
- Ability to ensure high level of patient, visitor, employee and client satisfaction
- Ability to teach basic skills and techniques to staff and peers
- Willingness to use initiative and handle extra duties as needed
Youth Sports Coach
As a sports coach I've helped children participating in sports to work towards achieving their full potential. I've support youth sports teams, community teams working closely with them to improve performance. I've brought out abilities by identifying needs and planning and implementing suitable training programs. I've developed young athletes physical and psychological fitness and providing the best possible practical conditions in order to maximise their performance.
Timeline
Environmental Service Director
Healthcare Service Group, Complete Care at Burlington Woods
07.2020 - Current
Environmental Service Operations Manager
Sodexo Healthcare, Virtua Our Lady of Lourdes Hospital
02.2020 - 07.2020
Environmental Service Operations Manager
Crothall, Penn Medicine Princeton Health
09.2015 - 10.2019
Environmental Service Supervisor
University Medical Center Princeton at Plainsboro
07.2012 - 09.2015
Some College (No Degree) - Liberal Arts
Mercer County Community College