Quentin Normore
Chattanooga,TN
Summary
Dynamic leader with proven expertise in personnel development and customer service management, notably at Furniture Row. Excelled in partnership building and problem-solving, enhancing team collaboration and efficiency. Achieved significant improvements in customer satisfaction and operational success through innovative promotional planning and effective employee training.
Overview
11
11
years of professional experience
Work History
Store Manager
Furniture Row
09.2020 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Unit Supervisor
KU Dining Services - Chick-fil-A
10.2013 - 02.2020
- Verified employee performance with review of completed work assignments and techniques.
- Interview, hired and overseen training for all full-time and part-time employees
- Responsible for scheduling and payroll for all employees
- Inspected products and worker progress throughout service
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Wichita East High School
Wichita, KS05.2013
Skills
- Supply Ordering
- Partnership Building
- Customer Service Management
- Personnel development
- Report Generation
- Payroll Management
- Promotional planning
- Employee Training
- Problem-Solving
- Culture development
Timeline
Store Manager
Furniture Row
09.2020 - Current
Unit Supervisor
KU Dining Services - Chick-fil-A
10.2013 - 02.2020
High School Diploma -
Wichita East High School
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