QUENTIN POLING
821 Merritt Rd. Hartsfield,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Warranty Coordinator
TrimarkUSA
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE
Adams Exterminators
09.2019 - 10.2022
- SCHEDULER, ADAMS EXTERMINATING
- I ANSWER INCOMING CALLS, SCHEDULE PEST CONTROL APPOINTMENTS, CREATE SERVICE
- PROPOSALS, PRINT WORK ORDERS, TAKE PAYMENTS.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Sales Representative
Live Oak Financial
03.2017 - 09.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
CUSTOMER SERVICE
WALT CARTER FARMERS MARKET
01.2013 - 11.2016
- I ASSISTED CUSTOMERS, RAN A CASH REGISTER, STOCKED PRODUCE
- Handled calls promptly and with courteous professionalism.
DISPATCHER
SCHEDULER, WOODHAVEN FURNITURE INDUSTRIES
02.2010 - 04.2014
- I SCHEDULED TRUCKS AND DELIVERY OF PRODUCTS, PRINTED WORKORDER
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Directed dispatching, routing, and tracking of fleet vehicles.
Education
GED -
Wiregrass Georgia Technical College
Valdosta, GA02.2013
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JUNIOR, COLQUITT COUNTY HIGH SCHOOL
1994
Skills
- Workflow Processes
- Customer Satisfaction
- Procedures Scheduling
- Handling Complaints
- Personal Data Evaluation
- Customer Relations
Timeline
Warranty Coordinator
TrimarkUSA
10.2022 - Current
CUSTOMER SERVICE
Adams Exterminators
09.2019 - 10.2022
Sales Representative
Live Oak Financial
03.2017 - 09.2019
CUSTOMER SERVICE
WALT CARTER FARMERS MARKET
01.2013 - 11.2016
DISPATCHER
SCHEDULER, WOODHAVEN FURNITURE INDUSTRIES
02.2010 - 04.2014
GED -
Wiregrass Georgia Technical College
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JUNIOR, COLQUITT COUNTY HIGH SCHOOL
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