Quentin Smith
Atlanta,GA
Summary
Results-driven team leader with seven years of experience in customer service and management. Skilled in training, conflict resolution, and optimizing operations for efficiency. Committed to building a collaborative culture that improves team outcomes and customer experiences. Demonstrates strong adaptability and interpersonal skills in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Bohling Protective Services LLC
Atlanta, Georgia
04.2025 - Current
- Documented daily activities and incidents in detailed reports for management review.
- Provided excellent customer service while assisting visitors and staff on-site.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Guest Service Manager
Top Dawg Car Wash
Oviedo, Florida
04.2018 - 01.2025
- Delivered leadership and mentoring to newly hired employees, enhancing knowledge of company programs.
- Ensured compliance with policies and regulations governing guest services.
- Oversaw recruiting, interviewing, and hiring processes for new employees.
- Resolved guest issues and complaints promptly to maintain customer satisfaction.
Manager
McDonald's
Orlando, Florida
2013 - 2017
- Streamlined daily operations, boosting restaurant efficiency and service quality.
- Trained and supervised team members in food preparation and customer service standards.
- Monitored inventory levels, ordering supplies to ensure seamless service continuity.
- Implemented health and safety standards, maintaining cleanliness and safety in work environment.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty.
- Conducted regular performance evaluations to drive team development initiatives.
- Coached and mentored staff, improving job performance across all roles.
- Provided leadership during organizational changes or crises to maintain operational stability.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05-2014
Associate Of Arts (AA) - Culinary Arts
Valencia College
Orlando, FLSkills
- Customer service
- Team leadership
- Problem solving
- Time management
- Interior and exterior patrol
- Conflict resolution techniques
- Detail-oriented
- Employee training
- Operational efficiency
- Sales management
Affiliations
Volunteer Work
References
References available upon request.
Timeline
Security Officer
Bohling Protective Services LLC
04.2025 - Current
Guest Service Manager
Top Dawg Car Wash
04.2018 - 01.2025
Manager
McDonald's
2013 - 2017
High School Diploma -
Timber Creek High School
Associate Of Arts (AA) - Culinary Arts
Valencia College