Quentin Stevens
Charlotte,NC
Summary
I spent most of my career in corporate America, building one of the largest full-service, privately owned vending companies in the Carolina’s.
Dynamic Owner/Operator at Queen City Vending Services, LLC, adept at enhancing operational efficiency and customer satisfaction. Leveraged strong relationship management and decision-making skills to optimize product offerings, resulting in improved profitability and client retention. Committed to delivering exceptional service and fostering strategic partnerships for sustained growth.
I have been in recovery from server mental health and substance abuse for over two years. I live my life based on reliance and faith in God, being of service to others and giving back what was so freely given to me. My passion and life’s work is in helping all those who are sick and suffering from the effects of this devastating disease. I am uniquely qualified to help because of my past and my personal recovery.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Queen City Vending Services, LLC
Charlotte, NC
02.2005 - 05.2022
- Managed daily operations of vending machine placements and inventory management.
- Developed strategic partnerships with suppliers to enhance product offerings and service quality.
- Streamlined inventory processes to improve turnaround times and reduce costs.
- Trained staff on equipment maintenance and customer service best practices.
- Implemented marketing strategies to boost brand visibility in local markets.
- Analyzed sales data to identify trends and optimize product selection for profitability.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Led customer satisfaction initiatives, resulting in enhanced client retention rates.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Education
BBA - Business Administration
University of Phoenix
Charlotte, NCHigh School Diploma -
Myers Park High Scool
Charlotte, NC06.1998
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Relationship management
Business operations management
Client relationship management
Strong work ethic
Decision-making
Dependable and reliable
Customer service
Customer-oriented
Attention to detail
Verbal and written communication
Emergency response
In Recovery
Timeline
Owner/Operator
Queen City Vending Services, LLC
02.2005 - 05.2022
BBA - Business Administration
University of Phoenix
High School Diploma -
Myers Park High Scool