Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service skills, multi-tasking, and working as part of a team.
Overview
2
2
years of professional experience
Work History
Part Time Clerk
QuikTrip
Leander, TX
12.2023 - Current
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
Passionate about learning and committed to continual improvement.
Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Pizza Hut
Cedar Park, TX
04.2022 - 12.2023
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Processed customer service orders promptly to increase customer satisfaction.
Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TX
05.2023
Skills
Multi-Line Telephone Operation
Sales Quota Achievement
Calm and Professional Under Pressure
Store Maintenance
Excellent communication skills
Conflict Mediation
Works well with customers and employees
Computer Proficiency
Credit Card Payment Processing
Money Handling Abilities
Critical Thinking
Managing Multiple Tasks
Accomplishments
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Achieved 3 promotions due to completing training and effectively supporting stations outside of customer service.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.