Quentin Verdell
Newport News,VA
Summary
Experienced IT and customer service professional with a strong background in technical support, sales, and network maintenance. Proven expertise in resolving technical issues, managing customer relationships, and providing exceptional service across various industries. Holds a bachelor's degree in cybersecurity and CompTIA Security+ certification with an Active Secrete Clearance. Willing to relocate. Authorized to work in the United States for any employer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SCA Computer Operator 2
Science Applications International Corporations (SAIC)
11.2023 - Current
- Serve as the initial point of contact for customers via phone, email, or live chat, providing technical support for hardware, systems, and applications
- Assist end-users in resolving IT issues efficiently and accurately
- Document detailed notes on user issues and steps taken for resolution
- Remotely access user computers to resolve technical problems
- Troubleshoot network connectivity issues for remote employees
- Escalate complex issues to higher-level IT specialists when necessary
- Perform system tests and updates post-troubleshooting.
Document Processor
Checkered Flag Motor Car Company Chrysler Dodge Jeep Ram
08.2021 - 11.2023
- Collect and organize information for document preparation
- Verify the accuracy of documents related to automobile sales
- Answer customer questions regarding vehicle titling processes.
Cashier/Customer Service
Food Lion
09.2020 - 08.2021
- Provided prompt, accurate, and friendly service to customers
- Managed payment transactions and handled cash, checks, coupons, and vouchers
- Assisted customers with their orders and maintained the cleanliness of the front-end area.
Accounts Payable Coordinator- AP Imaging and Entry
Ferguson Enterprises, Inc.
07.2019 - 10.2019
- Reviewed and routed accounts payable items efficiently
- Entered and coded vendor invoices, applying appropriate payment terms
- Provided high-level support during Month End, Mid-Year, and Year End
- Identified trends to improve performance and efficiency.
Automotive Sales Consultant
Priority Nissan Newport News
12.2018 - 04.2019
- Assisted customers in purchasing vehicles and educated them on Nissan products
- Acquired customers through various channels and tracked sales metrics
- Negotiated and completed purchasing contracts, resolving transaction issues.
Automotive Sales Consultant
RK Auto Group
07.2018 - 11.2018
- Assisted customers in purchasing vehicles and educated them on Chevrolet products
- Acquired customers through various channels and tracked sales metrics
- Negotiated and completed purchasing contracts, resolving transaction issues.
Store Associate
Lidl, US
02.2017 - 05.2018
- Unpacked stock as deliveries arrive in-store
- Provided excellent customer service, at the registers, and throughout the store, and helped customers with questions and locating items in the store
- Ensured the entire store was clean and organized, from the parking lot to the sales floor, to the breakroom and warehouse
- Expanded knowledge of the store by learning about our bakery, our freshness concept, and our weekly promotional set-up.
Jr. Systems Technician
Engility Corporation
05.2014 - 11.2016
- Provides general network maintenance on LAN relating to users, contexts, and network devices
- Monitor cables and ensure reliable connectivity to the network
- Assist Network Administrator with Network Troubleshooting and maintaining data integrity
- Ability to install computer equipment and printers to workstations on the LAN according to schedule or as requested, ensures that cables are labeled and documented for future reference
- Able to assist with the deployment of computers, installation and troubleshooting of software on Windows 2003 Server, Windows workstations, and connection of machines to the network, migration of user's data and verification of required functionality
- Responsible for the imaging/configuring hardware/software; system administration familiarization and providing support for the systems once they're operational on an enterprise level.
Wireless Consultant
Go Wireless
08.2013 - 05.2014
- Assisted with customer concerns and answered questions about services and merchandise
- Sold products and services to new and existing customers
- Maintained store standards and inventory levels
- Performed troubleshooting steps on mobile devices, not limited to Android-based and iOS-based phones and tablets.
Intern Junior PC Lab Technician
Hampton University
01.2013 - 04.2013
- Maintains, Analyzes, Troubleshoots, and repairs, computer systems, hardware and computer peripherals
- Documents, Upgrades, or Replaces hardware and software programs
- Responsible for walk-ins and in-house work orders
- Has knowledge of commonly used concepts, practices, and procedures
- Strong organizational skills with emphasis on detail and follow-up.
Cargo Specialist
United States Army
04.2005 - 06.2011
- Operated, maintained, and assumed responsibility of over $20 million of military vehicles and equipment
- Supervised the transfer of cargo and passengers to and from water, land, and air transportations by manual and mechanical methods
- Trained, certified and mentored approximately fifty soldiers with cargo operations
- Responsible for the processing and transfer of more than 500,000 pounds of equipment, materials, and vehicles while deployed to Joint Base Balad, Iraq.
Education
Bachelor's degree - Cybersecurity
Strayer University
11.2024
Associate's degree - Information Technology
Strayer University
12.2023
Associates of Applied Science - Network Security
ECPI University School of Technology
Newport News, VA07.2013
Skills
- Sales
- Marketing
- Customer service skills
- Microsoft office
- Outlook
- Customer Service
- Cold Calling
- CRM
- Word
- Powerpoint
- Accounts Payable
- Invoice
- AP
- IT
- VMWare
- Active Directory
- Software troubleshooting
- PowerShell
- Network Security
Certification
- CompTIA Security+, 05/01/24, Present
- Active Security Clearance, 08/01/23, Present
Additional Information
Key Competencies:
− Customer Acquisition
− Referral/Repeat Business Generation
− PowerPoint Presentations
− Complaint Handling
− Consultative Sales
− Sales Reports & Correspondence
Timeline
SCA Computer Operator 2
Science Applications International Corporations (SAIC)
11.2023 - Current
Document Processor
Checkered Flag Motor Car Company Chrysler Dodge Jeep Ram
08.2021 - 11.2023
Cashier/Customer Service
Food Lion
09.2020 - 08.2021
Accounts Payable Coordinator- AP Imaging and Entry
Ferguson Enterprises, Inc.
07.2019 - 10.2019
Automotive Sales Consultant
Priority Nissan Newport News
12.2018 - 04.2019
Automotive Sales Consultant
RK Auto Group
07.2018 - 11.2018
Store Associate
Lidl, US
02.2017 - 05.2018
Jr. Systems Technician
Engility Corporation
05.2014 - 11.2016
Wireless Consultant
Go Wireless
08.2013 - 05.2014
Intern Junior PC Lab Technician
Hampton University
01.2013 - 04.2013
Cargo Specialist
United States Army
04.2005 - 06.2011
Associate's degree - Information Technology
Strayer University
Associates of Applied Science - Network Security
ECPI University School of Technology
- CompTIA Security+, 05/01/24, Present
- Active Security Clearance, 08/01/23, Present
Bachelor's degree - Cybersecurity
Strayer University
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