Quentin Wells
Wheaton,IL
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
06.2025 - Current
- Knowledge of register including voiding transactions and doing returns
- Unloading merchandise and stocking shelves
- Processing photos/passport for customers
- Cleaning the store and bathroom and maintaining store brand
- Working with pharmacy to obtain and deliver drive thru prescription orders
- Assisting guest get merchandise from lock up using store keys
Customer Service Representative
Alorica Customer Service
01.2023 - 04.2024
- Adjudicates monetary and nonmonetary benefits claim issues, interviewing, investigating, and providing eligibility determinations for initial or continued claims
- Researches and explains case dispositions
- Conducts reconsidered determinations and accepts appeals; hears, considers and adjudicates claim issues pertaining to illinois Unemployment insurance act
- Interviewing Job seekers, taking or updating work history and assessing client skills and refers clients to employer
- Finding suitable job openings provide clients with information regarding selected jobs including interview process and travels required for job duty
- Research and report system errors making recommendations on how to improve
- Reason for leaving: Seasonal work from home position
Asset Protection
Target asset protection
02.2022 - 12.2023
- As a asset protection I am expected to maintain peace and order and identify and notify my supervisor of possible theft
- Assisting a team in deterring suspect from leaving the building with unpaid merchandise
- Watching store cameras greeting guest writing police reports on suspects with multiple offenses
- Taking inventory looking for empty packages and reviewing using store cameras
- For closing procedures ensuring all doors are secured and clearing the building to make sure there are no guest inside
- Reason for leaving: Moved to Wheaton IL
Education
High School Diploma -
Guilford High School
Rockford, ILSkills
- Data Entry
- Inbound/Outbound Calls
- Microsoft Office
- Tech Savvy
- Customer Service
- Active listening
- Critical thinking
Accomplishments
Working for asset protection I was able to lower the percentage of active theft by over 20%
At my most recent job I have received multiple 5 star reviews for my customer service skills
Languages
English
Timeline
Customer Service Representative
Walgreens
06.2025 - Current
Customer Service Representative
Alorica Customer Service
01.2023 - 04.2024
Asset Protection
Target asset protection
02.2022 - 12.2023
High School Diploma -
Guilford High School
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