LaNiisha Gray
Panorama Village ,TX
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Regions Bank through exceptional customer service and effective problem resolution. Skilled in debt recovery and account management, demonstrating dependable decision-making and active listening. Achieved consistent monthly targets by employing persuasive negotiation tactics, significantly improving collections results.
Overview
11
11
years of professional experience
Work History
Account Manager
Regions Bank
09.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated payment plans with clients to improve overall collections results.
- Collaborated with sales teams to address account discrepancies, resulting in improved client relations and reduced disputes.
- Reduced outstanding receivables through diligent monitoring and follow-up on overdue accounts.
- Achieved monthly targets consistently by employing persuasive negotiation tactics during telephone interactions with debtors.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Accounts Receivable Clerk
Graphic Media Group
01.2014 - 03.2016
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using [Software].
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
High School Diploma -
New Mexico State University
Las Cruces, NMSkills
- Account management
- Customer service
- Dependable
- Account servicing
- Cold calling skills
- Debt recovery
- Skip tracing
- Active listening
- Decision-making
- Call center experience
- Outbound calling
- Collections
- Account review
- Customer research
Accomplishments
- Achieved Employee of the Month effectively by being goal oriented.
Timeline
Account Manager
Regions Bank
09.2016 - Current
Accounts Receivable Clerk
Graphic Media Group
01.2014 - 03.2016
High School Diploma -
New Mexico State University
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