Summary
Overview
Work History
Education
Skills
Timeline
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Katressa Boykins

Bessemer,AL

Summary

Dynamic and dependable professional with a strong background in customer service at Wells Fargo & Company. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in attention to detail and time management, consistently delivering quality results while collaborating with teams to meet and exceed expectations.

Overview

14
14
years of professional experience

Work History

Delivery Driver

Amazon
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Receptionist

B&V Tax Service
10.2024 - 05.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Wells Fargo & Company
05.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Pharmacy Technician

CVS Pharmacy
04.2018 - 06.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Quality Control Inspector

Salon Centric Warehouse
12.2011 - 04.2016
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Collaborated with production staff to establish and meet quality standards

Education

Associate Degree -

Virginia College
Homewood, AL
05.2018

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Order picking and processing

Timeline

Receptionist

B&V Tax Service
10.2024 - 05.2025

Delivery Driver

Amazon
08.2024 - Current

Customer Service Representative

Wells Fargo & Company
05.2022 - 08.2024

Pharmacy Technician

CVS Pharmacy
04.2018 - 06.2021

Quality Control Inspector

Salon Centric Warehouse
12.2011 - 04.2016

Associate Degree -

Virginia College

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