Quenton Brown
Queens Village,NY
Summary
Detail-oriented and motivated IT professional with a foundational background in computer science and hands-on experience in technical support, troubleshooting, and systems administration. Skilled in diagnosing and resolving software, hardware, and networking issues, with a strong understanding of operating systems, cybersecurity basics, and customer support best practices. Proficient in both Windows and Linux environments, with knowledge of networking fundamentals, database management, and scripting for automation. Dedicated to delivering effective technical solutions and eager to support business technology needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peer Mentor
Farmingdale State College
08.2023 - Current
- Met mentee formally, informally, in-person and virtually to offer support.
- Boosted academic success among mentees, offering personalized tutoring in challenging subjects.
- Strengthened community among peers, organizing group outings and social events.
- Increased awareness and participation in campus events, creating and distributing engaging informational material.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
STEM Instructor
Commonpoint Queens
07.2021 - Current
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted classroom safety, collaboration, and best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Teach STEM concepts to students in grades 6-8, with a focus on coding and electronics
Peer Advisor
Farmingdale State College
06.2024 - 10.2024
- Assist the Resident Supervisor in the management and coaching of student participants
- Help secure student safety by ensuring participants comply with all campus policies a
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
- Enhanced peer support by developing and implementing effective advising strategies.
Political Canvasser
Independent Employer
05.2020 - 12.2020
- Trained new volunteers, ensuring consistency in messaging and efficiency of canvassing operations.
- Assisted in the organization of town hall meetings, facilitating direct communication between constituents and political candidates.
- Managed volunteer schedules, optimizing resource allocation for maximum impact during canvassing activities.
- Enhanced voter turnout through canvassing and persuasive conversations.
Education
Bachelor of Science - Computer Programming & Information Systems
SUNY, Farmingdale
Farmingdale, NY05-2027
High School Diploma -
Queens High School Of Teaching
Bellerose, NY06-2023
Skills
- Desktop support
- Data backup and retrieval
- Remote access technology
- Technical issues analysis
- Data entry
- Customer service
- Problem-solving
- Teamwork and collaboration
- Adaptability and flexibility
- Critical thinking
Relevant Skills
Technical Troubleshooting & Support – Skilled in diagnosing and resolving software, hardware, and connectivity issues.
Operating Systems – Proficient with Windows, macOS, and Linux, including installation, configuration, and updates.
Networking Fundamentals – Knowledge of IP addressing, DNS, DHCP, and basic LAN/WAN concepts.
Basic Cybersecurity – Familiar with cybersecurity practices, including malware protection and data privacy.
Software Installation & Configuration – Experienced with installing and configuring software and managing system updates.
Remote Support Tools – Experience with remote support applications like TeamViewer, Microsoft Remote Desktop, and AnyDesk.
Scripting & Automation – Basic scripting knowledge for process automation (e.g., Python or Bash).
Database Management – Familiar with SQL basics and data management concepts.
Microsoft Office Suite – Proficiency in Word, Excel, PowerPoint, and Outlook.
Computer Assembly & Repair – Skilled in building and fixing computers, including hardware component installation, troubleshooting, and upgrades.
Certification
- Google IT Support Professional
Timeline
Peer Advisor
Farmingdale State College
06.2024 - 10.2024
Peer Mentor
Farmingdale State College
08.2023 - Current
STEM Instructor
Commonpoint Queens
07.2021 - Current
Political Canvasser
Independent Employer
05.2020 - 12.2020
- Google IT Support Professional
Bachelor of Science - Computer Programming & Information Systems
SUNY, Farmingdale
High School Diploma -
Queens High School Of Teaching
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