Queresten Jones
Dallas ,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Monetary ACH Specialist
American Express National Bank
Virtual
01.2023 - Current
- Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Maintained a database of customer information for ACH transactions.
- Investigated discrepancies in ACH batches received from customers.
- Processed incoming electronic payments and debits according to established procedures.
Onboarding Specialist
American Express National Bank
Virtual
01.2021 - 01.2022
- Developed and implemented onboarding plans for New Account clients.
- Greeted and welcomed customers to the bank.
- Assisted customers over 20 applicants a day in completing new account paperwork accurately.
- Provided customers with information on financial products and services offered by American Express.
- Assisted customers in completing new account paperwork accurately.
- Verified customer identification documents for compliance with Bank Secrecy Act regulations.
Customer Service Representative
FIS Global
Little Rock, AR
09.2020 - 01.2021
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem ; expediting correction or adjustment; following up to ensure resolution.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Joe T Robinson High School
Little Rock, AR05-2015
Bachelor of Arts - Psychology
University of Arkansas At Little Rock
Little Rock, ARSkills
- Policy understanding
- Performance Tracking
- Work Complaint Handling
- Employee Relations
Timeline
Monetary ACH Specialist
American Express National Bank
01.2023 - Current
Onboarding Specialist
American Express National Bank
01.2021 - 01.2022
Customer Service Representative
FIS Global
09.2020 - 01.2021
High School Diploma -
Joe T Robinson High School
Bachelor of Arts - Psychology
University of Arkansas At Little Rock
Similar Profiles
KUSHAGRA DIKSHITKUSHAGRA DIKSHIT
Senior Customer Service Analyst at American Express National BankSenior Customer Service Analyst at American Express National Bank
Newra HallNewra Hall
Fraud Analyst at American Express National BankFraud Analyst at American Express National Bank
Sade DownesSade Downes
Credit Specialist at American Express National BankCredit Specialist at American Express National Bank