Quetina Gaines
Hyattsville,MD
Summary
Accomplished Direct Support Professional and Lead Cashier with a proven track record at Ward&Ward Mental Health and Levy Premium Food Service. Excelled in behavior redirection and time management, enhancing client support and team efficiency. Demonstrated exceptional ability to de-escalate crises and resolve customer complaints, significantly improving service quality and client well-being.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Ward&Ward Mental Health
11.2020 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Lead Cashier
Levy Premium Food Service
03.2011 - 10.2019
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- inventory and cleaning
Education
No Degree - Hospitality
American Hotel Lodging Institute
Washington DC02-2006
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Ward&Ward Mental Health
11.2020 - Current
Lead Cashier
Levy Premium Food Service
03.2011 - 10.2019
No Degree - Hospitality
American Hotel Lodging Institute
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