Queton Reid
Denton,TX
Summary
Dynamic customer service professional with experience at Red Lobster and Children's Place. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in cash handling and multitasking, consistently maintaining a calm demeanor in fast-paced environments. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Service Cashier
Childrens place
Round Rock, Texas
08.2025 - 03.2026
- Processed customer sales transactions at register for children's apparel and accessories.
- Operated cash registers to process payments for goods and services.
- Processed returns, exchanges, and price changes to ensure customer satisfaction and adherence to store policy.
- Addressed and resolved customer complaints effectively, enhancing overall shopping experience.
- Greeted customers warmly, delivering friendly service to create welcoming atmosphere.
- Welcomed families to store and assisted them with inquiries. and helped locate products on sales floor.
- Followed Children's Place service standards while maintaining clean checkout stations.
Host/Busser
Red Lobster
Round Rock, TX
09.2023 - 01.2024
- Greeted Red Lobster guests with warm, professional hospitality
- Coordinated guest seating with servers and restaurant team
- Escorted guests to tables and presented menus
- Managed wait list and dining room seating flow
- Communicated accurate wait times and table availability
- Maintained clean, organized host stand and lobby area
- Provided excellent customer service by anticipating customer needs.
- Assisted guests with takeout orders and front entrance service
- Answered phone calls and handled reservation requests
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Education
BBA - Business Management
Texas Womans University
Denton, TX05-2030
Junior High School Education -
Stony Point High School
Round Rock, TX10-2026
Skills
- Cash handling
- Cash register
- Customer service
- Guest services
- Phone etiquette
- Conflict resolution
- Multitasking capabilities
- Organizational skills
- Team coordination
- Host/hostess experience
- Busser
- Food service
- Restaurant experience
- Cooking
- Communication skills
- Customer satisfaction
- English
Certification
Food Handler Certification
Timeline
Customer Service Cashier
Childrens place
08.2025 - 03.2026
Host/Busser
Red Lobster
09.2023 - 01.2024
BBA - Business Management
Texas Womans University
Junior High School Education -
Stony Point High School