Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Quewon Poyser

Quewon Poyser

Myrtle Beach

Summary

Enthusiastic and reliable individual with a strong background in customer service and a passion for creating positive experiences. Eager to contribute to the welcoming environment at Starbucks by delivering exceptional service, working collaboratively in a fast-paced setting, and upholding the brand’s commitment to quality and community.

Overview

1
1
Certification

Work History

Club Sandals Concierge Agent

Sandals Resorts
01.2024 - 04.2024
  • Delivered exceptional customer service to guests, assisting with inquiries, special requests, and personalized experiences.
  • Ensured smooth communication between departments to fulfill guest needs and enhance their stay.
  • Demonstrated empathy, patience, and attention to detail to resolve issues and maintain guest satisfaction.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.

Education

Bachelor - Computer Systems Engineering

Northern Caribbean University
Mandeville, Manchester
01.2028

Skills

  • Customer Service: Empathetic, patient, and skilled at addressing guest needs, ensuring a memorable experience
  • Programming Languages: Proficient in Python, Java, and C Knowledgeable in HTML, CSS, and JavaScript
  • Systems Analysis & Design: Capable of analyzing requirements, designing system architectures, and implementing solutions
  • Database Management: Familiar with SQL, MySQL, and database design principles
  • Troubleshooting & Problem Solving: Strong analytical skills for identifying and resolving technical issues
  • Project Management: Experienced in collaborating with teams and managing small projects
  • Operating Systems: Proficient in Windows, Linux, and macOS environments
  • Flexibility
  • Cross-cultural sensitivity

Accomplishments

Created a School Companion app to help students navigate their way around the school

Certification

  • Customer Service Excellence Training – Sandals Resorts, January 2024
  • Completed comprehensive training on advanced customer service strategies, including handling complex requests, enhancing guest experience, and conflict resolution.

Timeline

Club Sandals Concierge Agent

Sandals Resorts
01.2024 - 04.2024

Bachelor - Computer Systems Engineering

Northern Caribbean University

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