Quiana Cobb

I assist with part-time caregiving for my autistic nephew providing emotional and physical support with activities and daily living. I have taught him how to read fluently along with writing and spelling. In addition, I would assist with personal service such as a variety of task required to meet essential personal needs in areas such as bathing, communication, meal prep, eating, toileting and habilitate therapy, which often aims to help develop motor skills they have yet to embrace. This is my true passion, and it is my personal goal to be the best version of myself, so I can continue to provide the love that he deserves.

Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships. Work independently to review and strategically prioritize personal portfolio to identify and address areas of concern causing past due balances. Perform advanced duties with high accountability for action and results of complex customer records. Creating reports and conference calls. Timely identification of billing/contract discrepancies. Communicate with the Areas to resolve the disputes. Escalate issues not being resolved timely. Handles telephone inquiries and emails from customers. Prepares Collection Reports for Supervision as requested. Maintains records of all accounts by logging notes in various systems.

Overseeing the debtors list. Maintaining communication with debtors. Updating payment records. Avoiding debt defaults. Responding to customer queries. Locating customers who cannot be contacted. Maintaining accurate customer account information.