Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Quiana Davis

Ocala,FL

Summary

Goal-oriented individual with pleasant personality and a tenacity that knows no restrictions. Multitasking, high ambition, willing to meet and exceed expectations. Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.

Overview

9
9
years of professional experience

Work History

Information Specialist

James A Haley
Tampa, FL
03.2019 - Current
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.

Caseworker

Children's Network of Hillsborough
Tampa, FL
02.2023 - 06.2024
  • Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.

Case Management Specialist

Life Stream Behavioral Health
Tampa, FL
06.2022 - 12.2022
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.

Social Media Content Analyst

Cognizant Technology Solutions
Tampa, FL
09.2018 - 12.2018
  • Applied federal, state and organizational policies to information technology operations.
  • Planned, implemented and maintained successful SEO strategies.
  • Analyzed and monitored engagement processes to determine site glitches.
  • Tracked website analytics and reported findings to clients.
  • Operated social media platforms to assure smooth day-to-day operations.

Authorization and Appointing Clerk

Health Net Federal Service
Tampa, FL
01.2018 - 09.2018
  • Gathered data to formulate appropriate replies for information requests..
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Team Leader

Computer Generated Solutions Inc.
Tampa, FL
05.2015 - 02.2017
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Interviewed, hired and trained new quality customer service representatives.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.

Education

Bachelor of Arts - Business Administration And Management

Florida Metropolitan University
Jacksonville, FL

Skills

  • Work flow planning
  • Project development
  • Problem-solving abilities
  • Call center experience
  • High-energy attitude
  • Adaptive team player
  • Customer relations
  • Inbound and outbound calling
  • Client Engagement
  • Highly Effective Communication
  • Homeless and Dual Diagnosed Populations

Accomplishments

United States of America Army Veteran

Timeline

Caseworker

Children's Network of Hillsborough
02.2023 - 06.2024

Case Management Specialist

Life Stream Behavioral Health
06.2022 - 12.2022

Information Specialist

James A Haley
03.2019 - Current

Social Media Content Analyst

Cognizant Technology Solutions
09.2018 - 12.2018

Authorization and Appointing Clerk

Health Net Federal Service
01.2018 - 09.2018

Team Leader

Computer Generated Solutions Inc.
05.2015 - 02.2017

Bachelor of Arts - Business Administration And Management

Florida Metropolitan University

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Quiana Davis