Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

QUIANA ELLIS

Phlebotomist III Site-Lead
ORLANDO,Florida

Summary

Certified Licensed Phlebotomist with 13+ years of experience working in high-volume,fast-pace healthcare settings. Im Hardworking, organized, dependable and extremely passionate about providing high quality patient experiences. Adept in variety of software applications. Seeking full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
years of professional experience

Work History

Quest Diagnostics

Certified Licensed Phlebotomist III Site-Lead
10.2018 - Current

Job overview

  • General Administration/ Data Entry/ Answer Phones/ Customer-Facing skills including verbal and written communication, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory testing Services, IT connectivity, Billing and logistics and participated in continuing education programs to stay up to date on new technologies and procedures.
  • Perform verification of patient demographic, entry of test orders from req or pulling orders from database; managing standing order; billing information and collect payments when required, including the safeguarding of assets, credit card information, handled insurance verification tasks using Quanum and RTE to validate patient insurance information and adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Monitored patients for reactions and verified sample quality and addressed questions and concerns to educate patients on collection process and procedures.
  • Microsoft Office/Excel/PowerPoint Skills.
  • Maintain and organize all phlebotomy logs, maintenance logs, temperature logs, procedure manuals, safety manuals, compliance manuals, quality assurance manuals, protocols, licensing in accordance to facility operations.
  • Point of contact to staff on-site, assist in new employee onboard training for PSC work environment, preform and maintain annual phlebotomy retraining procedure to ensure staff is up to date.
  • Ensure Staff follows all safety precautions, wearing implementation of SOPs and distribution of technical information and communication to staff.
  • Responsible for cleanliness of site, repairs and maintenance issues are reported properly.
  • Maintain and complete inventory check, restock and order supplies for site.
  • Complete proper venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Collect and Label specimens according to established procedures. ( drug screens, biometric screens, insurance exams).
  • Complete Processing, centrifuging, splitting, refrigeration and freezing specimens as required by test orders.

Tides Edge Recovery

Behavior Health Technician
10.2017 - 04.2018

Job overview

  • General Administration/ Data Entry/ Answer Phones/ Customer-Facing skills including; verbal and written communication and problem-solving.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Administered medications to relieve symptoms and monitor effects on clients.

DCI Dialysis Inc

Patient Care Technician
09.2015 - 10.2017

Job overview

  • General Administration/ Data Entry/ Answer Phones/ Customer-Facing skills including; verbal and written communication and problem-solving.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to Dialysis patients in hospital facility.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Followed directions of licensed nurses to administer medications and treatments.

BPL Plasma Donation Center

Medical Receptionist/ Phleb Designated Trainer
01.2012 - 10.2015

Job overview

  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Oversaw day-to-day functions of training department.
  • Evaluated training needs to improve training quality.
  • General Administration/ Data Entry/Customer Service/ Answer phones.
  • Perform venipuncture of donors and programming of plasmapheresis machine.
  • Take and Record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.



Education

Cornerstone High School
Jacksonville, FL

High School Diploma
2009

University Overview

FLORIDA CAREER COLLEGE
Jacksonville, FL

Associate of Science from Health Services Administration
2012

University Overview

FLORIDA CAREER COLLEGE
Jacksonville, FL

DIPLOMA AND LICENSING from Cosmetology
2011

University Overview

EVEREST UNIVERSITY
Jacksonville, FL

DIPLOMA from MEDICAL BILLING AND CODING
2010

University Overview

PHLEBOTOMY LEARNING CENTER
Orlando, FL

CERTIFICATION AND LICENSING from CERTIFICATION AND LICENSING
03.2023

University Overview

Skills

  • Patient Information, Patient Admission, Patient Safety Standards
  • Customer Service, Data Entry, Medical Records, HIPAA
  • Staff Training, Phlebotomy Procedures, Time Management

Timeline

Certified Licensed Phlebotomist III Site-Lead
Quest Diagnostics
10.2018 - Current
Behavior Health Technician
Tides Edge Recovery
10.2017 - 04.2018
Patient Care Technician
DCI Dialysis Inc
09.2015 - 10.2017
Medical Receptionist/ Phleb Designated Trainer
BPL Plasma Donation Center
01.2012 - 10.2015
Cornerstone High School
High School Diploma
FLORIDA CAREER COLLEGE
Associate of Science from Health Services Administration
FLORIDA CAREER COLLEGE
DIPLOMA AND LICENSING from Cosmetology
EVEREST UNIVERSITY
DIPLOMA from MEDICAL BILLING AND CODING
PHLEBOTOMY LEARNING CENTER
CERTIFICATION AND LICENSING from CERTIFICATION AND LICENSING

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QUIANA ELLISPhlebotomist III Site-Lead