Quiana Moore
Riverdale,GA
Summary
Dynamic security professional with a proven track record, excelling in incident reporting and CCTV monitoring. Adept at maintaining safety and security while delivering superior customer service. Recognized for effectively managing high-stress situations, ensuring a welcoming environment, and swiftly addressing emergencies to protect people and property.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
09.2023 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Guard
St.Mortiz Security Services
04.2022 - 09.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
Chime Solutions
09.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Applied Arts And Science - Forensic Psychology
Morgan State University
Baltimore, MD05.2027
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- Superior customer service
Certification
- CPR certified
- 24 hr security guard license
Timeline
Security Officer
Allied Universal Security Services
09.2023 - 02.2025
Security Guard
St.Mortiz Security Services
04.2022 - 09.2023
Customer Service Representative
Chime Solutions
09.2021 - 03.2022
Bachelor Of Applied Arts And Science - Forensic Psychology
Morgan State University
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