Quiana Randle
Little Rock,AR
Summary
Seasoned professional with 5+ years of diverse customer service experience, adept in handling billing inquiries and resolving complaints. Skilled in managing records, financial transactions, and maintaining high levels of customer satisfaction. Seeking a Work from Home role to leverage strong multitasking and problem-solving abilities in a remote capacity.
Overview
8
8
years of professional experience
Work History
Full Case Order Selector
Dollar General Distribution Center
North Little Rock, Arkansas
09.2024 - Current
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Customer Service Remote
Amazon.Inc
12.2021 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Remote Billing Representative
Alorica - Verizon
03.2020 - 11.2021
- Addressed customer inquiries, providing comprehensive billing support and technical assistance, while ensuring satisfactory resolution of all issues
- Employed advanced systems to accurately assess and troubleshoot customer account challenges, delivering effective solutions
- Reviewed and processed customer invoices, credits, and payments accurately.
- Investigated customer complaints related to billing issues.
- Assisted customers with inquiries regarding their bills and payment options.
Customer Service
Walmart
06.2017 - 09.2019
- Provided comprehensive support to patrons, facilitating purchase decisions and efficiently addressing inquiries to enhance the shopping experience
- Accurately processed transactions, including cash, credit, and check payments, ensuring balanced cash drawers at the end of each shift
- Managed product returns and exchanges, demonstrating strong problem-solving skills to resolve customer complaints and maintain satisfaction
- Followed up with customers after completing deliveries to confirm satisfaction with services provided.
- Investigated customer complaints regarding unsatisfactory services provided by drivers.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AR05.2018
Skills
- Customer Service
- Call Center
- Appointment Setting
- Suggestive Selling
- Money Handling
- Time Management
- Product Knowledge
- Organizational Management
- Retail Sales
- Yardi
- Knock
- Leasing
- Property Tours
- Public Speaking
- Rent Café
- Good Verbal and Written Communication
- Decision Making
- Typing
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Pallet jack operation
- Scheduling
- Retail marketing
- Problem resolution
- Dispute resolution
- Credit adjustments
- Data collection
- Data entry
Timeline
Full Case Order Selector
Dollar General Distribution Center
09.2024 - Current
Customer Service Remote
Amazon.Inc
12.2021 - 08.2024
Remote Billing Representative
Alorica - Verizon
03.2020 - 11.2021
Customer Service
Walmart
06.2017 - 09.2019
High School Diploma -
Jacksonville High School