Quianna Gordon-Taylor
Montgomery
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Primary Care Partners On Narrow Lane Rd
Montgomery, AL
06.2025 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Managed insurance verification and pre-authorization processes to ensure seamless patient access.
- Educated patients on financial responsibilities, services, and available resources to enhance understanding.
- Resolved patient inquiries and concerns effectively, improving overall satisfaction and experience.
- Collaborated with clinical staff to streamline workflows and optimize patient flow during peak times.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Patient Access Specialist
Baptist Medical Center South
Montgomery, AL
05.2024 - 06.2025
- Experienced in collecting and verifying patient information.
- Ensured patient confidentiality by adhering to HIPAA regulations.
- Ensured compliance with all applicable laws and regulations.
- Maintained accurate and up-to-date records.
- Successfully managed the patient scheduling process.
- Assisted patients with completing necessary forms and documents.
- Performed verification of insurance benefits and eligibility.
- Demonstrated expertise in registering and pre-registering patients in a medical facility.
- Completed patient registration and pre-registration.
- Knowledgeable in various types of medical insurance plans.
PBX Operator (Post Box Exchange Operator)
Baptist Medical Center South
Montgomery, AL
09.2023 - 05.2024
- Executed seamless communication operations for over number daily calls, ensuring prompt response to patient needs and enhancing overall service efficiency.
- Managed a high volume of incoming and outgoing calls in a timely and efficient manner.
- Assisted in the development and implementation of customer service policies and procedures.
- Responded to customer inquiries and complaints in a professional and courteous manner.
- Responsible for receptionist duties such as greeting visitors, answering phones, and responding to inquiries.
Data Entry Clerk
Baptist Medical Center South
Montgomery, AL
02.2023 - 09.2023
- Maintained customer confidence and protected operations by adhering to confidentiality standards.
- Maintain accurate and up-to-date patient records by efficiently entering data into the company's healthcare system.
- Facilitate patient care coordination by processing consult requests for physicians and managing patient transfers within the database.
Customer Service Representative (Customer Service Rep)
Blue Novis
Montgomery, AL
03.2022 - 04.2022
- Managed and recorded all customer interactions, ensuring clarity and accuracy in documentation.
- Clarified loan agreement terms to customers, contributing to their understanding and satisfaction.
- Successfully recovered outstanding loan balances, maintaining account financial integrity.
Customer Service Representative (Customer Service Rep)
Continuum Global Solutions
NC
04.2021 - 06.2021
- Delivered high-quality customer support by accurately addressing client inquiries and offering detailed explanations of products and services.
- Ensured effective technical assistance, resolving customer issues promptly and enhancing user experience.
- Managed customer account information, keeping records current and facilitating seamless service modifications as requested.
Customer Service Representative (Customer Service Rep)
Sykes Enterprises, Incorporated
Montgomery, AL
05.2019 - 08.2020
- Delivered exceptional customer service by effectively managing time and multitasking in high-volume setting.
- Collaborated with team members to foster a supportive learning environment, enhancing group productivity and knowledge sharing.
- Adapted to a dynamic workplace, rapidly acquiring new skills and knowledge to meet diverse client needs.
Cashier
Dollar General
Hayneville, AL
11.2018 - 04.2019
- Provided exemplary customer service by actively engaging with patrons, ensuring a welcoming environment, and offering assistance with product location.
- Managed point-of-sale operations and maintained merchandise inventory to ensure a seamless shopping experience.
Education
Associate of Applied Science - Health And Human Sciences
Ultimate Medical Academy
Clearwater, FL07-2026
Certified Medical Assistant -
Fortis College
Montgomery, AL10-2024
High School Diploma - undefined
Central High School
Hayneville, AL05-2018
Certified Medical Administrative Assistant - undefined
Montgomery Job Corps Center
Montgomery, AL11-2020
Bloodborne Pathogens - undefined
Montgomery Job Corps Center
Montgomery, AL08-2020
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Integrity in professional conduct
- Patient scheduling
- Paging systems
- Data entry proficiency
Certification
- Certified Medical Administrative Assistant
- Certified Medical Assistant
Timeline
Patient Access Specialist
Primary Care Partners On Narrow Lane Rd
06.2025 - Current
Patient Access Specialist
Baptist Medical Center South
05.2024 - 06.2025
PBX Operator (Post Box Exchange Operator)
Baptist Medical Center South
09.2023 - 05.2024
Data Entry Clerk
Baptist Medical Center South
02.2023 - 09.2023
Customer Service Representative (Customer Service Rep)
Blue Novis
03.2022 - 04.2022
Customer Service Representative (Customer Service Rep)
Continuum Global Solutions
04.2021 - 06.2021
Customer Service Representative (Customer Service Rep)
Sykes Enterprises, Incorporated
05.2019 - 08.2020
Cashier
Dollar General
11.2018 - 04.2019
High School Diploma - undefined
Central High School
Certified Medical Administrative Assistant - undefined
Montgomery Job Corps Center
Bloodborne Pathogens - undefined
Montgomery Job Corps Center
Associate of Applied Science - Health And Human Sciences
Ultimate Medical Academy
Certified Medical Assistant -
Fortis College