QUIANNA KENNIEBREW
Lakewood,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Summit Implants And Oral Surgery
Buried, WA
04.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Created Treatment plans
- Verify Insurance
- Manage patient accounts
Medical Records Specialist
Mes Solutions
Federal Way, WA
11.2021 - 10.2023
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Office Administrator
PCHS
Kingston, WA
11.2021 - 10.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Assistant Store Manager
Starbucks
Tacoma, WA
06.2016 - 11.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased employee retention
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08.2026
High School Diploma -
Tacoma Community College
Tacoma, WA11.2022
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Staff Management
- Relationship Building
- Team Management
- Performance Management
Timeline
Front Office Manager
Summit Implants And Oral Surgery
04.2024 - Current
Medical Records Specialist
Mes Solutions
11.2021 - 10.2023
Office Administrator
PCHS
11.2021 - 10.2023
Assistant Store Manager
Starbucks
06.2016 - 11.2021
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Tacoma Community College