Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
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Quianna Smith

Jersey City,NJ

Summary

Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues. Dedicate Residential Counsleor with background in daily oversight and interactions with residents. Bringing work history leading and monitoring recreational activities and observing individuals during regular household routines. Professional when communicating with teammates, family members and authorities. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Counselor

SERV Behavioral Health System
10.2021 - Current
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Provided crisis management and intervention during emergency situations.

Customer Service Representative

Teleperformance
06.2018 - 02.2020
  • Managed customer accounts
  • Greeted customers
  • Conducted customer service surveys
  • Handled reservations
  • Resolved customer issues
  • Booked appointments for clients
  • Worked in the inbound call center
  • Created call center scripts
  • Assisted customers via live chat
  • Collected and documented orders
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications
  • Inventoried spreadsheets
  • Processed loans
  • Operated the cash register.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Walmart
05.2016 - 06.2019
  • Managed customer accounts
  • Greeted customers
  • Conducted customer service surveys
  • Handled reservations
  • Resolved customer issues
  • Operated the cash register.

Education

Associate of Science - Nursing

Hudson County Community College
Jersey City, NJ
05.2027

No Degree - Medical assistant

Bradford Academy
Jersey City, NJ
11.2019

Skills

  • Medical Terminology
  • Patient Education
  • Safety Management
  • Supply Replenishment
  • Client Transportation
  • Progress Monitoring
  • Medical Office Experience
  • Medical Billing
  • Microsoft Office
  • Microsoft Word
  • Microsoft Powerpoint
  • Excel (6 years)
  • Sales Experience
  • Negotiation
  • Benefits Administration
  • Multi-line Phone Systems
  • Medical Records
  • Technical Support
  • CRM Software
  • Branding
  • Email Marketing
  • Analytics
  • Project Management
  • Insurance Verification
  • Live Chat
  • Social Media Management
  • Customer Relationship Management
  • WordPress
  • Strategic Planning
  • HIPAA Compliance
  • Web Development
  • Adobe Creative Suite
  • Mediation Techniques
  • Call Answering and Routing
  • Emergency Response
  • Crisis Prevention Intervention

Certification

Medical Assistant, 08/01/20, Present

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Residential Counselor

SERV Behavioral Health System
10.2021 - Current

Customer Service Representative

Teleperformance
06.2018 - 02.2020

Customer Service Representative

Walmart
05.2016 - 06.2019

Associate of Science - Nursing

Hudson County Community College

No Degree - Medical assistant

Bradford Academy

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Quianna Smith