Quianna Williams
Clarksville,TN
Summary
Offering strong communication skills and adaptability to new environments. Brings quick learning ability and attention to detail essential for mastering reservation systems and customer service protocols. Ready to use and develop customer service and organizational skills in any role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Consultant
RangeWater Real Estate
10.2024 - 02.2025
- Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals
- Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property
- Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies
- Utilized CRM software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions
- Assisted in organizing resident events and community activities to foster a sense of belonging among tenants
- Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner
Office Manager
IWG, Regus
05.2024 - 10.2024
- Overseeing office supplies, equipment maintenance, and general administrative tasks
- Coordinating schedules, managing office staff, and handling HR-related tasks like onboarding and employee records
- Managing budgets, handling invoices, and tracking expenses
- Serving as a point of contact for internal and external communications, including handling correspondence and scheduling meetings
- Ensuring the office environment is well-maintained and addressing any facility-related issues
- Identifying areas for efficiency improvements and implementing new procedures as needed
Front Desk Assistant
24/7 Health Club
04.2022 - 04.2024
- Greeting visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used various software to process reservations, check-ins and check-outs
- Answered customers questions to meet special requests
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Delivered above and beyond service to guests by making outside venue reservations and setting up tours
- Maintained cleanliness and organized of front desk area
- Kept accounts in balance and ran daily reports to verify totals
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Stored guest valuables in safe and individual boxes for security
- Maintained transaction security by verifying payment cards against identification
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Collaborated with team members to handle guest requirements from check in through check out
Assistant Store Manager
Bargain Hunt
05.2020 - 11.2023
- Completing and submitting all necessary paperwork to the Support Office
- Any other duties required to achieve the smooth and profitable running of the store
- Additional tasks may be required from time to time
- Provide excellent customer service by responding with a sense of urgency to our customers' needs while completing other tasks
- Provide positive, enthusiastic, inspired, credible and effective leadership for all store Team Members
- Additional supervisory responsibilities will include interviewing, hiring and training Team Members
- Responsible for opening and closing the store location
- Implements the replenishment and inventory strategy to support assortment and merchandise plans while achieving service level targets
- Executes purchase orders to suppliers based on store worksheets, and works with stores to resolve worksheet discrepancies
- Evaluates and plans all basic and seasonal forecasts and profiles based on demand history, statistical analysis, store activity, assortment changes and current trends, which facilitate replenishment of product to the stores
Donor Resource Associate
Discovery Life Sciences
02.2023 - 06.2023
- Provide outstanding customer service by answering incoming calls, providing appropriate screening, donor information, and education
- Answer all inbound informational calls from interested potential donors
- Providing appropriate screening
- Donor information/ education, and assist with the scheduling of new donors
- Work with the donor recruitment team to ensure adequate volume of eligible donors
- Help with the vetting process, confirmation of new donor screenings
- Donor retention
- Manage inbound texts, email, voicemail for all donor sites
- Call and text reminders for all upcoming screening appointments
- Call unscheduled leads to fill in the new donor schedule
- Cross reference existing donors in Salesforce and donor system
- Lapsed donor/ long term follow up
- Confirm new donor appointments and re-screening appointments, cancel unresponsive donors
- Populate recruitment dashboards and trackers with daily data to monitor capacity utilization, donor show rate, and other metrics
Seasonal Sales Associate
Williams-Sonoma, Inc
11.2019 - 01.2020
- Professionally process outbound sales and/or customer service call
- Respond to customer questions
- Resolve customer issues
- Offer up-sells and cross-sells to callers
- Record and verify accurate information on all calls
- Adhere to work schedule provided
- Positively and respectfully communicate with customers
- Maintain high level of punctuality
- Maintain consistent, reliable attendance standards
- Maintain company and client confidentiality
- Meet established sales/fundraising goals on outbound projects
- Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
Education
High school diploma -
Columbia High School
05.2019
Skills
- Business processes and procedures
- Administrative oversight
- Scheduling and calendar management
- Scheduling coordination
- Policy and procedure modification
- Appointment confirmation
- Mail coordination
- Verbal and written communication
- Microsoft office expertise
Certification
- BLS Certification, Basic Life Support (BLS), 04/01/24, 04/01/26
- HCP - CPR (Adult / Child / Infant / Choking), Automated External Defibrillation / First-Aid
Willingtorelocate
Clarksville, TN
Personal Information
Authorized To Work: US for any employer
Timeline
Leasing Consultant
RangeWater Real Estate
10.2024 - 02.2025
Office Manager
IWG, Regus
05.2024 - 10.2024
Donor Resource Associate
Discovery Life Sciences
02.2023 - 06.2023
Front Desk Assistant
24/7 Health Club
04.2022 - 04.2024
Assistant Store Manager
Bargain Hunt
05.2020 - 11.2023
Seasonal Sales Associate
Williams-Sonoma, Inc
11.2019 - 01.2020
High school diploma -
Columbia High School
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