Quiara Bounds
Glendale,CA
Summary
Detail-oriented professional with extensive experience in customer support. Proven ability to resolve issues quickly and effectively, ensuring positive client experiences.
Overview
11
11
years of professional experience
Work History
Customer Support
Galactic Advisors
Nashville, Tennessee
11.2024 - 09.2026
- Provided day-to-day customer support, answering questions, resolving concerns, and helping clients find solutions.
- Communicated directly with clients and team members to resolve issues and ensure a positive customer experience.
- Reviewed customer information and reports for accuracy while maintaining strong attention to detail.
Site Support
TSICO
Norcross, Georgia
12.2023 - 11.2024
- Provided hands-on support to employees and resolved day-to-day issues in a fast-paced work environment.
- Coordinated daily responsibilities among team members and helped ensure tasks were completed accurately and on time.
- Trained and supported employees while maintaining an organized and efficient workplace.
Customer Service Supervisor
RHA
Atlanta, Georgia
11.2020 - 12.2023
- Supervised a team of five employees and assisted with daily assignments, questions, and problem resolution.
- Helped organize workplace procedures to improve efficiency and provide faster service.
- Maintained a supportive team environment while ensuring responsibilities were completed on schedule.
Helpdesk Support
U.S. Navy Active Duty
Norfolk, Virginia
08.2015 - 08.2019
- Assisted thousands of personnel with questions and service needs in a fast-paced environment.
- Followed detailed procedures and maintained high standards for organization, accuracy, teamwork, and accountability.
- Maintained accountability and organization of more than 2,500 pieces of equipment.
Education
Associate of Arts - Communication
Coastline Community College
Fountain Valley, CA05-2019
Skills
- Customer support
- Team supervision
- Issue resolution
- Efficient organization
- Training employees
- Customer relationship management
Timeline
Customer Support
Galactic Advisors
11.2024 - 09.2026
Site Support
TSICO
12.2023 - 11.2024
Customer Service Supervisor
RHA
11.2020 - 12.2023
Helpdesk Support
U.S. Navy Active Duty
08.2015 - 08.2019
Associate of Arts - Communication
Coastline Community College