Quientin Woodard
Tampa,Fl
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than 7 years of Guest Service expertise. Team player provides exceptional guest service. Background in theme park hospitality & food service industry
Overview
7
7
years of professional experience
Work History
Call Center Supervisor
SeaWorld Parks & Entertainment, Inc.
03.2022 - 02.2024
Park Operations Supervisor
Busch Gardens Tampa Bay
03.2020 - 03.2022
- Welcomed guests on arrival, displaying professional and friendly approach.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Enhanced customer service based on feedback from guests.
- Creating memorable guest experience
- Oversee team of Supervisors 30+
- Employee Development within the department along with counseling
- Implementing clear instructions for the health and safety for guest and ambassadors
- Managing labor, creating schedules
- Executing marketing projects
- Casting vision for the department & for the department leadership
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced park visitor experience by implementing effective operations strategies and streamlining processes.
Customer Service Supervisor
Chick-Fil-A
06.2017 - 03.2020
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs to execute their catering needs
- Took orders over phone and through email, recording guest information in computer system and verifying details.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Supported team members by offering constructive feedback and coaching as needed.
- Monitored team performance to confirm customer service standards were consistently met.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Arts - Education
Hillsborough Community College
08.2025
High School Diploma -
Tampa Bay Tech High School
07.2020
Skills
- Data Entry
- Conflict resolution
- Organizational skills
- Customer Service
- Paperwork Processing
- Team Collaboration
- Guest relations expertise
- Adaptability and flexibility
- Staff Management
- Process Monitoring and Improvement
- Expectation Setting
- Policy Enforcement
Contact
Tampa, Fl 33617
Education
Tampa, FL,Tampa, FL
Timeline
Call Center Supervisor
SeaWorld Parks & Entertainment, Inc.
03.2022 - 02.2024
Park Operations Supervisor
Busch Gardens Tampa Bay
03.2020 - 03.2022
Customer Service Supervisor
Chick-Fil-A
06.2017 - 03.2020
Associate of Arts - Education
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School
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