Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Andrew Kurniawan

Summary

10+ years of working in different industries. From the food industry to the warehouse fulfillment industry to the corporate office industry. Regardless of the industry, I have always been eager to learn new skills, work hands on, and grow as a human.


My experience has taken me to different work settings and expectations. I have learned a magnitude of lessons and skills that I will forever be grateful for.


As an employee, I take pride in providing outstanding customer service, being detail orientated, working hands on, and working efficiently in collaboration with other individuals.


Greater ambitions of mine are to work professionally in the film industry. Preferably as a Director of Photography and/or Colorist, however any job in the film industry regardless of the role would be a dream of mine. I currently go to school at Indiana University of Indianapolis for a Bachelors Degree in Video Production and Sound Design. Networking has helped me grasp what it takes to be apart of this creative and fulfilling industry.

Overview

10
10
years of professional experience

Work History

Call Center Supervisor

Porch Group
05.2022 - Current
  • Promoted from Administrative Assistant to Call Center Supervisor
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members to ensure we schedule appointments properly.
  • Developed Standard Operating Procedures and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Working closely with 250+ Home Inspection companies to ensure that we handle their calls accordingly to ensure we are providing the service they are looking for.
  • Deescalating situations with Home Inspection companies where Call Center agents have discrepancies on their appointment orders.
  • Pull daily, weekly, and monthly metric reports.

Administrative Assistant

RESIDENTIAL WARRANTY SERVICES/Porch Group
10.2021 - 05.2022
  • Served as the Administrative Assistant for the Operations Director for a Call Center
  • The Call Center schedules Home Inspections for 250+ inspection companies from all over the United States
  • Picked up on terminology relating to home inspections and real estate transactions
  • Also, grasped on leadership skills from working close with the Call Center's leadership
  • Working close to the Operations Director, allowed for me to duplicate his leadership skills onto myself
  • There were times where I was left in charge of the floor to ensure that the Call Center's associates were being productive
  • I would also assist any associates that needed questions answered
  • Over time, I was assigned different tasks including, conducting billing for the 250+ inspection companies that utilize the Call Center
  • For Billing, I had to create monthly invoices for the companies and ensure that these invoices included the inspections that the Call Center booked for that month
  • Not only did I gain knowledge about homes, inspections, and real estate transactions, but I also gained knowledge on how to send business professional emails, how to further enhance my customer service skills, and how to proficiently create various types of reports
  • Proficient in Microsoft Office
  • Provided administrative support for Call Center Operations Manager
  • Scheduled appointments
  • Provided friendly customer service
  • Produced Billing Invoice, Productivity, and Booking reports
  • Managed incoming and outgoing emails and calls
  • Everyday communication with the team; often times to motivate the team
  • Handled and filed confidential documents
  • Often served as the floor supervisor to ensure associates didn't need any assistance
  • Data Entry
  • Was apart of the company during a somewhat tough transition where a public corporate company purchased the company I was working for.

Fulfillment Associate

Amazon.com
06.2021 - 09.2021
  • Worked as a personal shopper who helped obtain items that were purchased by Amazon.com customers
  • Spent most of a 10-hour shift on my feet, executing tasks that require heavy lifting
  • Trained on how to use certain equipment when on the floor, and always updating myself and others on safety training

Parks/Trail Custodial

Carmel Clay Parks & Recreation
07.2019 - 05.2021
  • Ensured that most of Carmel Clay Parks and Trails were consistently tidy
  • Cleaned restrooms, picked up litter, replaced trash and recycling bins, shoveled and salted walkways during the wintertime, and made sure a heavily trafficked trail was clear and safe for the public
  • Often did other tasks such as put up informational signs and helped people in the parks and trails that needed guidance
  • I was also required to operate heavy machinery on a daily basis

Manager

Jimmy John's Sandwiches
09.2015 - 03.2019
  • Worked as a Jimmy Johns inshop employee making sandwiches for customers quickly
  • Eventually becoming a Shift lead and a delivery driver
  • Worked during both day and night shifts
  • Ensured that operations ran smoothly during the shift, everything was cleaned up for the next shift, and closed and locked up cash from the register for the next day
  • Handled drawer cash outs
  • Handled opening and closing of restaurant
  • Kept office and restaurant clean
  • Supervised Delivery Drive and Inshop Workers

Education

Bachelor Arts And Science - Video Production & Sound Design Specialization

Indiana University Indianapolis
Indianapolis, IN
05-2027

Associate's degree - General Studies

Ivy Tech Community College
Indianapolis, IN
03.2021

High school diploma -

Carmel High School
Carmel, IN
05.2017

Skills

  • Restaurant experience
  • Leadership
  • Food Preparation
  • Warehouse experience
  • Delivery Driving
  • Microsoft Office
  • Administrative Experience
  • Heavy Lifting
  • Typing
  • Computer skills
  • Accounts Payable
  • Office Management
  • Data entry
  • Customer service
  • Customer relations
  • Scheduling and calendar management
  • Records management
  • Invoice processing
  • Multi-line phone systems
  • Multi-line phone proficiency

Personal Information

  • Age: 25
  • Authorized To Work: US

Timeline

Call Center Supervisor

Porch Group
05.2022 - Current

Administrative Assistant

RESIDENTIAL WARRANTY SERVICES/Porch Group
10.2021 - 05.2022

Fulfillment Associate

Amazon.com
06.2021 - 09.2021

Parks/Trail Custodial

Carmel Clay Parks & Recreation
07.2019 - 05.2021

Manager

Jimmy John's Sandwiches
09.2015 - 03.2019

High school diploma -

Carmel High School

Bachelor Arts And Science - Video Production & Sound Design Specialization

Indiana University Indianapolis

Associate's degree - General Studies

Ivy Tech Community College

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Andrew Kurniawan