Quinasia Smith
Hialeah,FL
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
9
9
years of professional experience
Work History
Head Hostess
Dukunoo Jamaican Kitchen
Miami, Florida
12.2022 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Lead Hostess
Victory restaurant and lounge
Miami , FL
10.2020 - Current
- Greeted customers
- Answering questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Handling reservations, taking payments for deposits,
- Monitored dining room activities to ensure quality service standards were met.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Assisted wait staff with food delivery when necessary.
- Organized large parties for special events such as birthdays or anniversaries.
- Communicated any issues or complaints to management in a timely manner.
- Kept track of attendance records for all hostesses on duty.
Customer Service Representative
Justice Tween Brands corporate
Margate, Florida
10.2019 - 10.2020
- Ensuring customers are satisfied by listening to them and solving their problems.
- Marketing New Promotions
- Handling customers complaints and concerns about a local store or store employee
- Conducting customer feedback surveys
- Take customers payments for orders
Cashier
Dunkin' Donuts
Davie, Florida
02.2019 - 09.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Checked that all orders were accurate before delivering to customers.
- Informed customers of daily specials and menu changes.
Front Desk Receptionist
Streamline Hotel
Daytona Beach, Florida
11.2017 - 06.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Coordinated travel arrangements for employees and visitors when required.
Cashier Team Lead
Flippers Movie Theater
Pembroke Pines, Florida
04.2016 - 06.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Managed scheduling, payroll, and time off requests for team members.
Education
Bachelor of Science - Forensic Science
Bethune - Cookman University
Daytona Beach, FL06-2021
Skills
- Computer Skills
- Customer Service
- Organizational Skills
- Time Management
- Problem Resolution
- Teamwork
- Patience
- Knowledge of product
- Empathy and Understanding
- Money managing
- Organizer
Timeline
Head Hostess
Dukunoo Jamaican Kitchen
12.2022 - Current
Lead Hostess
Victory restaurant and lounge
10.2020 - Current
Customer Service Representative
Justice Tween Brands corporate
10.2019 - 10.2020
Cashier
Dunkin' Donuts
02.2019 - 09.2019
Front Desk Receptionist
Streamline Hotel
11.2017 - 06.2018
Cashier Team Lead
Flippers Movie Theater
04.2016 - 06.2017
Bachelor of Science - Forensic Science
Bethune - Cookman University