Quinay-Ja Johnson
Mesa
Summary
Dynamic and customer-focused professional with a track record of enhancing customer satisfaction and streamlining operations across roles at Raising Canes, Hello Fresh, Target, and Home Depot. Excelled in team collaboration and hygiene practices, significantly improving workplace efficiency and safety. Skilled in customer interaction and resolving complaints, consistently achieving positive outcomes and repeat business.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
Raising Canes
05.2023 - 10.2024
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Used proper techniques to prepare food and ingredients.
Production Associate
Hello Fresh
12.2022 - 11.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Participated in training sessions to enhance skills and knowledge.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Worked in a temperature controlled environment (freezer).
Customer Service Cashier
Target
09.2020 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Home Depot
03.2019 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma -
East Valley Academy
Mesa, AZ05.2020
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Kitchen support
- Hygiene practices
- Supply restocking
- Food safety measures
Languages
English
Native or Bilingual
Timeline
Restaurant Team Member
Raising Canes
05.2023 - 10.2024
Production Associate
Hello Fresh
12.2022 - 11.2023
Customer Service Cashier
Target
09.2020 - 06.2021
Customer Service Representative
Home Depot
03.2019 - 08.2020
Diploma -
East Valley Academy
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