Summary
Work History
Education
Skills
Certification
Software
Timeline
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Quince Chen

Quince Chen

Seeking New Position
San Francisco,CA

Summary

An optimistic and empathetic individual eager in seeking an opportunity to apply my customer service abilities and creativity. Received 98% positive customer feedback and increased online shop traffic and sales by 50% for my online business through social media marketing and advertising.

Work History

Small Business Owner

Aki & Mates
10.2020 - 04.2022
  • Founded a business around digital drawing and apparel printing.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Responsible for all aspects of marketing - social media, and online advertisements, increasing reach by 180% and interaction by 106%.
  • Come up with business and collaboration plans
  • Generated 55% more customer traffic in 2 months and 60% more sales.
  • Frequently studied market to keep abreast of new industry trends.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Sales Associate

Dina M. Promotion
05.2016 - 03.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted 100+ customers every day with inquiries, purchase decisions, and generating sales.
  • Engaged with customers to build rapport and loyalty.
  • Demonstrated brand information for 50+ brands and product information for more than 500+ products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted sales revenue by becoming a master of brand and product information and suggesting different products according to customers' needs.

Bilingual Interviewer

The Henne Group
06.2015 - 12.2015
  • Maintained participants' engagement throughout short or medium-length surveys with low to medium complexity.
  • Conducted 30 - 45 minute interviews successfully in English, Mandarin, and Cantonese.
  • Managed complete and accurate records and files pertaining to one or more research studies.
  • Compile, record, and code results and data from interviews or surveys, using a computer or specified form.

Intern

Floorcraft
05.2015 - 09.2015
  • Provided clerical support, addressing routine and special requirements.
  • Performed 3+ site visits a day, along with site measurements, and noted any details and additional requests from clients.
  • Assisted with 5+ projects applying strong analytical skills and studies throughout the design process, communicated with vendors, and tracked orders until project completion.
  • Researched products and materials for specific project needs.

Assistant/ Billing Consultant

Timely Billing & Collection
06.2014 - 06.2014
  • Prepared and completed medical claims for personal injury, car accident, and worker's compensation cases.
  • Analyzed monthly account receivable reports to facilitate timely filing, third-party payments and consistent cash flow.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Maintain good and effective communication between insurance companies, medical providers, and claimants.
  • Provided basic administrative support including: phone calls, scheduling meetings and appointments, taking minutes, and document filing.

Education

Bachelor of Arts - Japanese

San Francisco State University
San Francisco
08.2016 - 06.2018

Interior Design

City College of San Francisco
San Francisco
08.2014 - 05.2016

Skills

Merchandising Understanding

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Certification

Professional Certification in UX Design by Google Professional Certificate Program

Software

Microsoft Office

Adobe Illustrator

Procreate

Canva

Figma

Adobe XD

Timeline

Professional Certification in UX Design by Google Professional Certificate Program

03-2022

Small Business Owner

Aki & Mates
10.2020 - 04.2022

Bachelor of Arts - Japanese

San Francisco State University
08.2016 - 06.2018

Sales Associate

Dina M. Promotion
05.2016 - 03.2017

Bilingual Interviewer

The Henne Group
06.2015 - 12.2015

Intern

Floorcraft
05.2015 - 09.2015

Interior Design

City College of San Francisco
08.2014 - 05.2016

Assistant/ Billing Consultant

Timely Billing & Collection
06.2014 - 06.2014

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