Quincee Coyle
Dallas,USA
Summary
Results-driven Warranty Administrator with a strong background in claims processing and warranty analysis. Successfully managed warranty schedules and payments, ensuring accurate documentation and compliance with company procedures. Proficient in Microsoft Office and experienced in records management. Excellent communication skills with a track record of resolving issues and providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Norm Reeves Hyundai Genesis
Irving, TEXAS
09.2024 - Current
- Post all warranty payment statements to corresponding receivables accounts.
- Balance warranty receivables accounts.
- Submit warranty claims for payment from Hyundai and Genesis.
- Book and close service and make ready repair orders.
- Ensure proper procedures are followed and documentation is obtained for all warranty repairs.
- Communicate with upper management to solve issues within new department processes.
Warranty Clerk
Freeman Hyundai/Genesis
Irving, TEXAS
10.2022 - 09.2024
- Maintained accurate records of all warranty repairs.
- Communicated effectively with customers and advisors regarding warranty coverage and options.
- Developed comprehensive knowledge of warranty administration processes and procedures.
- Balanced multiple warranty schedules with our payment statements weekly.
- Booked and closed service and make ready repair orders.
- Ensured proper procedures were followed and documentation obtained for all warranty repairs.
RECEPTIONIST
Freeman Hyundai/Genesis
Irving, TEXAS
01.2021 - 10.2022
- Assisted customers with scheduling appointments.
- Delivered accurate messages between management, advisors, technicians and customers.
- Handled cash, card and check payments.
- Balanced the deposit in the mornings and the cashbox every night.
- Organized Saturday lunches for employees.
- Trained newly hired receptionists.
CASHIER
Burlington coat factory
Colorado springs, COLORADO
10.2020 - 12.2020
- Maintained a clean checkout and stocking area.
- Handled cash, card and check payments.
- Processed valid returns.
- Assisted in training new cashiers.
- Balanced cash box at the end of the night shift.
Education
High School Diploma -
Goal academy
Colorado Springs, COLORADO 01.2018 - 01/2020
Skills
- Claims Processing
- Receivables balancing
- Warranty Analysis
- Microsoft Office
- Compliance monitoring
- Excel
- Paperwork processing
- Records management
References
Romaine Spinella
972-989-2354
Romaine@freemanauto.com
Yvette Soto
214-773-9153
Yvette.soto@normreeves.com
Tammy Stevens
972-983-9405
Tstevens@dmautoleasing.com
Timeline
Warranty Administrator
Norm Reeves Hyundai Genesis
09.2024 - Current
Warranty Clerk
Freeman Hyundai/Genesis
10.2022 - 09.2024
RECEPTIONIST
Freeman Hyundai/Genesis
01.2021 - 10.2022
CASHIER
Burlington coat factory
10.2020 - 12.2020
High School Diploma -
Goal academy
01.2018 - 01/2020