Quincey Kaopua
COLORADOSPRINGS,CO
Summary
Dedicated Member Service Representative with a focus on customer service and relationship building. Expertise in effective communication and dispute resolution, enhancing member satisfaction and community engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
Pikes Peak YMCA
Colorado Springs, CO
09.2023 - Current
- Assisted members with inquiries, providing exceptional customer service to enhance member satisfaction.
- Processed membership applications and renewals efficiently, ensuring accurate data entry in management systems.
- Coordinated scheduling for classes and events, optimizing resource allocation to meet member needs.
- Educated members on facility amenities and programs, fostering engagement within the community.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their satisfaction within the community
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Private Nanny
Sittercity
Colorado Springs, CO
03.2018 - 12.2019
- Provided personalized care and support for children, ensuring safety and well-being.
- Developed engaging educational activities to promote cognitive and social development.
- Collaborated with parents to establish routines and address individual needs of children.
- Maintained a clean, organized environment conducive to learning and play.
Hostess Trainer
Olive Garden
Colorado Springs, CO
10.2016 - 03.2019
- Trained new host staff on customer service standards and operational procedures.
- Developed training materials to enhance onboarding process for hosts.
- Mentored team members in effective seating strategies to optimize guest flow.
- Assisted management in identifying areas for improvement in host performance.
Education
Associate of Arts - Child Development
Seattle University
Seattle, WASkills
- Customer service
- De-escalation techniques
- Dispute resolution
- Relationship building
Certification
First Aid/CPR/ AED certified
Redwoods Training Course on Safe Interactions with Minors, OSHA compliance, Bloodborne Pathogens Clean Up and Safety
Timeline
Member Service Representative
Pikes Peak YMCA
09.2023 - Current
Private Nanny
Sittercity
03.2018 - 12.2019
Hostess Trainer
Olive Garden
10.2016 - 03.2019
Associate of Arts - Child Development
Seattle University