Quincey Kirkman
Nampa,ID
Summary
Effective people manager and big-picture thinker. Skilled in point of sale systems and conflict resolution, driving operational success and fostering strong vendor relationships.
Professional with deep experience in retail management, prepared to drive store performance and customer satisfaction. Skilled in inventory management, sales strategies, and staff training. Known for strong collaboration, adaptability, and focus on achieving results. Effective in leading teams and meeting organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Boise, ID
07.2021 - Current
- Delivered exceptional customer service by greeting and assisting customers with inquiries.
- Processed refunds, returns, and exchanges with efficiency and accuracy.
- Analyzed consumer feedback data to identify and address customer needs.
- Responded promptly to customer inquiries through phone and email communication.
Retail Department Manager
Walmart
Nampa, ID
03.2023 - 09.2025
- Addressed and resolved customer complaints in a timely manner.
- Oversaw compliance of store operations with safety regulations and health codes.
- Formulated customer service standards aimed at maintaining high levels of satisfaction.
- Led a team of 150-direct retail associates, ensuring compliance with company policies through guidance.
- Negotiated pricing discounts with key vendors by establishing strong relationships.
- Performed regular inspections of merchandise for quality assurance prior to stocking.
Education
High School Diploma -
Columbia High School
Nampa04-2021
No Degree - Phycology
BYUI
Rexburg, IDSkills
- Problem-solving skills
- Organizational skills
- Customer service expertise
- Adaptability and flexibility
- Work Planning and Prioritization
- Point of sale systems
- Team leadership and delegation
- Conflict resolution strategies
- Visual merchandising techniques
- Patience and empathy
- Time management skills
- Effective communication
Accomplishments
- Coordinated a "Children's Miracle Network" fundraiser and met the store financial goal of $18,000, successfully organized a car meet, hosted a bake-sale, etc. -2025
- Achieved "Respect for the Individual Award" -2024
- Was awarded associate of the month -2022
- Honored to attend Walmart's "Women in Leadership" -2025
Certification
- Scissor Lift (June 2025)
- Fuel Station Operations (March 2025)
Timeline
Retail Department Manager
Walmart
03.2023 - 09.2025
Online Personal Shopper
Walmart
07.2021 - Current
High School Diploma -
Columbia High School
No Degree - Phycology
BYUI