Quincey Nettles
Madisonville,KY
Summary
Results-driven Quality Assurance Specialist with a proven track record at Clark Associates, excelling in quality improvements and compliance. Adept at problem-solving and analytical thinking, I effectively documented and resolved quality issues while enhancing vendor relationships. Committed to maintaining high standards and educating teams on QA protocols to ensure product excellence.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
Clark Associates
Madisonville, KY
10.2021 - 01.2026
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Developed and maintained comprehensive documentation for quality assurance processes.
- Collaborated with cross-functional teams to identify and resolve quality issues efficiently.
- Implemented corrective actions based on root cause analysis to enhance product reliability.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Strengthened vendor relationships, conducting quality assessments of externally sourced components.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Assistant Manager
Family Dollar
Richmond Hill, GA
06.2018 - 03.2019
- Supervised daily operations, ensuring efficiency and alignment with company policies.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Collaborated with team leaders to optimize workflow, resulting in improved productivity levels.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to over 200 customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, GA2020
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Decision-making
- Team collaboration
- Customer service
- Quality improvements
- Data analysis
- Team leadership
- Documentation and reporting
- Risk management
- Warehouse operations
- Public speaking
- Data entry
- Critical thinking
Timeline
Quality Assurance Specialist
Clark Associates
10.2021 - 01.2026
Assistant Manager
Family Dollar
06.2018 - 03.2019
High School Diploma -
Richmond Hill High School