Quincy Ault
West Seattle
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Dumplings of Fury
09.2018 - 09.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Team Member
Starbucks
09.2013 - 07.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Tyee High School
SeaTac, WA06-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Inventory control
- Customer relationship management
- Employee scheduling
- Motivation
Timeline
General Manager
Dumplings of Fury
09.2018 - 09.2024
Team Member
Starbucks
09.2013 - 07.2018
High School Diploma -
Tyee High School
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