QUINCY BAYLESS
Summary
Operations Manager with 10+ years leading large-scale, high-volume business units generating $150M+ in annual revenue. Expertise in workforce planning, process optimization, and data-driven decision-making across retail and e-commerce environments. Proven track record of improving operational efficiency, increasing sales performance, and reducing costs through KPI management and cross-functional collaboration. Advanced user of Power BI, Tableau, and Workday to drive visibility, forecasting, and performance improvements.
Overview
11
11
years of professional experience
Work History
OPERATIONS MANAGER
Walmart
Gainesville, TX
09.2022 - Current
- Drove operational excellence across $150M retail location, refining core processes and customer engagement strategies to enhance efficiency and support revenue growth
- Achieved 6% sales growth and reduced shrink by 0.5%, contributing to profitability and improved inventory control
- Built and scaled training and performance management programs for 400+ employees, increasing productivity and embedding KPI-driven accountability across the facility.
- Acted as the voice of the customer by partnering with product and merchandising teams to improve assortment decisions and in-stock rates
OPERATIONS MANAGER
Walmart
Denton, TX
03.2021 - 09.2022
- Executed end-to-end hiring, scheduling, and workforce planning for a 400+ employee operation supporting $110M in annual revenue, ensuring full coverage during peak periods and critical business dates.
- Orchestrated inventory flow and backroom operations during peak seasons, aligning labor needs with demand to support in-stock availability and protect customer experience during high-volume sales cycles.
- Mentored and developed Front End Team Leads, enhancing engagement, leadership effectiveness, and service consistency while supporting sustained sales growth.
- Implemented customer service strategies and operational improvements, enhancing store performance and increasing customer satisfaction metrics.
- Coordinated multi-department operations and recruitment, establishing communication standards and performance expectations that improved onboarding efficiency and cross-team alignment.
TEAM LEAD
Walmart
Gainesville, TX
09.2019 - 03.2021
- Led a front-end operations team through targeted training programs, achieving 25% departmental sales growth while improving efficiency and service consistency.
- Achieved a CSAT of 4.8 out of 5, which led the region, by implementing new customer-facing strategies and goals.
- Conducted daily team meetings to align goals and share best practices, enhancing operational knowledge and expediting issue resolution.
- Mentored diverse front-end team members, identifying individual strengths and providing targeted development opportunities to maximize performance.
- Streamlined inventory management and optimized point-of-sale processes, reducing financial discrepancies and increasing transaction accuracy.
E-COMMERCE DEPARTMENT MANAGER
Walmart
Denton, TX
05.2019 - 08.2019
- Redesigned e-commerce workflows and partnered with department managers to improve inventory management and order completion rates, driving faster, more reliable customer delivery.
- Optimized online order fulfillment operations through data-driven strategies and analysis of associate performance metrics, achieving 10% improvement in fulfillment rates.
- Monitored daily metrics across Online Grocery Pickup and Site-to-Store operations, increasing daily order fulfillment capacity and reducing average customer wait time from 10 minutes to 3 minutes, a 70% decrease.
- Developed and led training programs for associates, fostering cross-department collaboration to maintain optimal stock levels and improve service quality and customer satisfaction.
- Tracked and reported customer metrics including satisfaction, usage, renewal risk, and success milestones to inform decision-making.
SUPPORT MANAGER
Walmart
Denton, TX
04.2018 - 04.2019
- Identified departmental inefficiencies and developed action plans to improve overall productivity.
- Partnered with department managers to maintain store standards, resolve operational challenges, and ensure consistent merchandise presentation.
- Monitored compliance with company policies, performed audits of backroom organization, and ensured high-quality store presentation.
- Trained team members on product knowledge, loss prevention, and shrink reduction to support inventory accuracy.
CUSTOMER SERVICE MANAGER
Walmart
Denton, TX
01.2015 - 03.2018
- Managed cash operations, ensuring transaction accuracy and security to maintain financial integrity.
- Trained team members in different departments to enhance overall customer service effectiveness.
- Ensured compliance and security in financial operations, upholding Walmart’s operational standards.
Education
BBA - Business Entrepreneurship
University of North Texas
Denton, TX12-2026
Skills
Tools & Systems: Power BI, Tableau, Workday
Operations: Workforce Planning, Inventory Optimization, KPI Management
Leadership: Team Development, Performance Management
Business: P&L Ownership, Process Improvement
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
OPERATIONS MANAGER
Walmart
09.2022 - Current
OPERATIONS MANAGER
Walmart
03.2021 - 09.2022
TEAM LEAD
Walmart
09.2019 - 03.2021
E-COMMERCE DEPARTMENT MANAGER
Walmart
05.2019 - 08.2019
SUPPORT MANAGER
Walmart
04.2018 - 04.2019
CUSTOMER SERVICE MANAGER
Walmart
01.2015 - 03.2018
BBA - Business Entrepreneurship
University of North Texas