Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Quincy Bonny

Customer Service Agent
Miramar,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

American express
Plantation, FL
12.2006 - 05.2007
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Precision Response Coooeration
10.2004 - 12.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Criminal Justice

Broward Community College
Pembroke Pines, FL
06.2007

High School Diploma -

Archbishop Curly High
Miami, FL
05.2003

Skills

  • Active Listening
  • Senior Leadership Support
  • Fleet Dispatching
  • Sales Expertise
  • Microsoft Word
  • Credit Card Payment Processing
  • Proofreading

Timeline

Customer Service Representative

American express
12.2006 - 05.2007

Customer Service Representative

Precision Response Coooeration
10.2004 - 12.2006

Criminal Justice

Broward Community College

High School Diploma -

Archbishop Curly High

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