Summary
Overview
Work History
Education
Skills
Timeline
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Quincy Ferguson

East Hartford,CT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in relationship building. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.

Overview

4
4
years of professional experience

Work History

Sales

Hartford YardGoats Baseball
06.2022 - 08.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Intern

Fully E Lead Leadership
06.2021 - 08.2021
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.

Volunteer

Boys And Girls Club Of Hartford
06.2019 - 08.2019
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bachelor of Arts - Communications/Journalism

Emmanuel College
Boston, MA
05.2026

High School Diploma -

Capital Preparatory Magnet School
Hartford, CT
05.2022

Skills

  • Customer Needs Assessment
  • Relationship Building
  • Teamwork and Collaboration
  • Problem-Solving Skills
  • Time Management

Timeline

Sales

Hartford YardGoats Baseball
06.2022 - 08.2023

Intern

Fully E Lead Leadership
06.2021 - 08.2021

Volunteer

Boys And Girls Club Of Hartford
06.2019 - 08.2019

Bachelor of Arts - Communications/Journalism

Emmanuel College

High School Diploma -

Capital Preparatory Magnet School

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Quincy Ferguson