Quincy Johnson

Inspired a group of talented leaders and employees through training,coaching ,compassionate Leadership and direction , exuding excitement and professional presence. Fostering the customer first mentality and culture,fueling success in all aspects of the business.

• Optimized operational performance results through constant analyzation of store and company weekly KPI reports.
• Highest retention rate.(.25%)
• Lowest shrink year over year -profit to loss ratio.
• Welcomed customer feedback implementing suggestions to improve overall customer experience.

• Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Coached employees to work together to carry out daily duties of the business building a customer first mentality.

Lead an inspired team of 60 plus associates to deliver top tier customer service ,through consistent mentoring.

• Delegated tasks to staff according to workload requirements,setting priorities and goals.
• Directed daily operations including scheduling shifts .

• Greeted and assisted customers with product selection ,through product knowledge while offering personalized shopping advice.
• Monitored and maintained the cleanliness and organization of the sales floor and stock areas.