Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Hobbies and Interests
References
Timeline
Generic
Quinella Austin

Quinella Austin

Chicago,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Team Leader Manager

Walmart
Orland Hill, IL
07.2023 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Maintained accurate records of employee attendance and task completion times.

Reset Merchandiser Associate

SAS Retail Services
Chicago, IL
03.2023 - 06.2023
  • Re-arranging products in a store, rebuilding store section, following plans and schedules, unloading products from stocks, collaborating with warehouse workers, restocking aisles, and placing price and sale signs.
  • Researched and identified store reset objectives for assigned accounts.
  • Developed detailed planograms to maximize product visibility, flow, and sales.
  • Organized merchandise by following company guidelines for placement and execution.
  • Stocked shelves with new or relocated items according to planogram specifications.
  • Performed routine maintenance tasks such as cleaning shelves and restocking damaged goods.

City Carrier

USPS-United States Postal Service
Buffalo Grove, IL
04.2022 - 02.2023
  • Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
  • Conducted daily pre-trip inspections of vehicles, documenting any maintenance needs or damage to the truck.
  • Loaded mail onto delivery vehicle according to postal regulations.
  • Verified accuracy of addresses on packages and letters before delivery.
  • Collected payments on past due bills during deliveries.
  • Delivered mail to residential and business customers in a timely manner.
  • Performed regular cleaning and maintenance of assigned vehicle.
  • Reported changes in address information or special instructions from customers immediately to supervisor.

Production Associate

Home Chef
Bedford Park, IL
02.2022 - 04.2022
  • Collaborated with team members to identify and resolve production issues in a timely manner.
  • Inspected finished products for defects before packing them for shipment.
  • Organized workstations for maximum efficiency, reducing downtime between tasks.
  • Sorted items into appropriate bins according to type or size.
  • Loaded raw materials onto conveyor belts as part of the assembly line process.
  • Diligently maintained safety and quality standards.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.

Membership Associate

Costco
Orland Park, IL
11.2021 - 02.2022
  • Assisted in the design of promotional materials for new membership programs.
  • Assisted customers with returns and exchanges of merchandise.
  • Processed returned items, including verifying condition and accuracy of product information.
  • Maintained customer records to document return transactions.
  • Performed detailed investigations on customer accounts for discrepancies related to product returns.
  • Provided courteous, professional customer service in resolving return issues.
  • Entered data into computer system to track all returned items, refunds, and store credits issued.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Attached identifying tags to track returned items and put back into re-saleable stock.

Warehouse

Amazon
Channahon, IL
05.2020 - 10.2020
  • Inspected damaged goods prior to disposal or return to vendor.
  • Identified discrepancies between physical count and computer data.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.

City Carrier Assistant

USPS-United Postal Service
Chicago, IL
10.2018 - 04.2020
  • Organized packages in route sequence and delivered to correct addresses.
  • Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
  • Maintained logs of deliveries and pickups.
  • Assisted customers with package pickups, deliveries, and inquiries.
  • Scanned items into system to record tracking information.
  • Loaded mail onto trucks according to established procedures.
  • Operated hand-held scanners to track packages during delivery process.
  • Inspected vehicles daily to ensure safe operation.
  • Delivered mail along established routes using a vehicle provided by the USPS.

Support Manager

Walmart
Cicero, IL
03.2014 - 10.2018
  • Provided training for new staff members on operational procedures.
  • Ensured compliance with safety regulations and company policies.
  • Assisted in the recruitment of new employees as needed.
  • Developed strategies to enhance the customer service experience during overnight hours.
  • Worked closely with other teams within the organization to ensure that customers were receiving quality service at all times.
  • Organized daily work schedules for team members according to established guidelines.
  • Provided coaching and mentoring opportunities for less experienced staff members.
  • Helped warehouse staff by unloading trucks and properly stocking merchandise.
  • Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.

Education

High School Diploma - All Subjects

Mary Grand
Online
12-2012

Skills

  • Active listening
  • Hiring and Training
  • Goal Setting
  • Performance Evaluations
  • Interpersonal
  • Leadership
  • Management
  • Computer Skills
  • Time management abilities
  • Team building
  • Strategic Planning
  • Problem-solving abilities
  • Team Leadership
  • Employee Coaching and Mentoring
  • Reliability
  • Decision-Making
  • Communication Skills
  • Continuous Improvement

Accomplishments

  • Employee of the month
  • Became the #1 store in scans and getting signups for their credit cards
  • #1 in district for both
  • Became #1 in district for the fastest in cashier

Languages

English

References

  • Flameses Smith, Flameses Unique Boutique LLC, Rantoul, IL, 17736687500
  • Flamond Thomas, Warehouse, Chicago, IL, 17737324372
  • Hassan Austin, Herr's LLC, Chicago, IL, 17084667887

Hobbies and Interests

  • Love playing sports
  • Volleyball
  • Basketball
  • Baseball
  • Being with family
  • Going places
  • Doing different things

References

References available upon request.

Timeline

Team Leader Manager

Walmart
07.2023 - Current

Reset Merchandiser Associate

SAS Retail Services
03.2023 - 06.2023

City Carrier

USPS-United States Postal Service
04.2022 - 02.2023

Production Associate

Home Chef
02.2022 - 04.2022

Membership Associate

Costco
11.2021 - 02.2022

Warehouse

Amazon
05.2020 - 10.2020

City Carrier Assistant

USPS-United Postal Service
10.2018 - 04.2020

Support Manager

Walmart
03.2014 - 10.2018

High School Diploma - All Subjects

Mary Grand

Similar Profiles

CREATE PROFILE
Quinella Austin