Quineshia Lewis
Georgetown,TX
Summary
Dynamic and results-oriented professional with a proven track record at WHATABURGER and Safelite Auto Glass Contact Center, excelling in customer satisfaction and operational efficiency. Leveraged strong communication skills and Microsoft Office proficiency to enhance service delivery and resolve concerns, achieving an 88% customer satisfaction rate. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
WHATABURGER
Fried Station, WHATABURGER, TX
Round Rock, TX
08.2024 - Current
- Chopping vegetables
- Preparing salads
- Preparing entrees
- Completing a large number of small tasks
- Ensuring that leftover food is stored properly.
- 100% Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time
Remote Customer Service Representative
Safelite Auto Glass Contact Center
Texas City, TX, TX
12.2022 - 10.2024
- Maintained customer satisfaction 88% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Home Depot Associate
The Home Depot
Chalmette, LA, LA
07.2020 - 12.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
- Executes excellent sales floor merchandising and selling by 20%.
- Informed customers about special promotions and provided detailed information for various products.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Waitress
Pier 424 Seafood Market
New Orleans, LA, LA
04.2019 - 04.2020
- 100% Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Prepared specialty desserts for customers for special occasions.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Sales Associate
Waffle House
Arabi, LA, LA
11.2015 - 04.2018
- Cultivated warm relationships with regular customers.
- 100% Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Tulane Avenue
New Orleans, LA, LA
10.2012 - 01.2015
- Handel phone calls from people calling in sick
- Route calls to specific people
- Take and relay messages
- Gather people and insurance information
- Answer inquiries about company
- Completing large number of small tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients and updated client records
Education
GED -
FALLS CAREER
Marble Falls, TX05.2013
Skills
- Employment & labor law
- Writing Skills
- Serving Experience
- Host/Hostess
- Additional Information
- Key Competences
- Speaking
- Writing
- Mathematics
- Cash Register Operations
- Customer Relations
- Call Control
- Microsoft Office
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
WHATABURGER
Fried Station, WHATABURGER, TX
08.2024 - Current
Remote Customer Service Representative
Safelite Auto Glass Contact Center
12.2022 - 10.2024
Home Depot Associate
The Home Depot
07.2020 - 12.2022
Waitress
Pier 424 Seafood Market
04.2019 - 04.2020
Sales Associate
Waffle House
11.2015 - 04.2018
Receptionist
Tulane Avenue
10.2012 - 01.2015
GED -
FALLS CAREER
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