Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Quinique Killion

Quinique Killion

Lavon,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Leadership and Delivery Associate

Dennis and Dustin Deliveries LLC
05.2021 - Current
  • My role in leadership is to provide all the essential resources before, during and after the drivers perform their Amazon deliveries. In addition to that, I assist them with their emotional and physical distress when they are making deliveries for Amazon. My role as an Amazon delivery associate is responsible for picking-up and delivering parcels, ensuring timeliness and client satisfaction. I typically review and handle delivery documents, load, and unload packages from the vehicles, adhere to schedules and routes, scan and organize parcels, and prepare regular progress reports.

Truckload Fulfillment Coordinator

ArcBest Corporation
09.2017 - 12.2020
  • I was a Truckload Fulfillment Coordinator, also known as a TFC. My job was to source and execute cost-effective solutions for truckload shipments through use of the network of approved truckload carriers. Negotiating with providers and carriers on cost and service-levels are requirements for this position, as well as offering excellent customer-service to customers and employees. I developed core-carrier relationships, problem solving, worked with teammates to achieve goals, communication, positive attitude, and integrity was mandatory for this position.
  • Optimized shipping routes through careful analysis of carrier options, resulting in reduced transit times.
  • Streamlined communication between departments by creating standardized templates for reporting updates on order status changes or delays.
  • Implemented a system for tracking and prioritizing urgent orders, ensuring timely delivery to meet customer expectations.

Rural Carrier Association Sub

United States Postal Service
08.2016 - 07.2017
  • I provided service to a specific rural community one to two days a week. I would arrive at the post office headquarters to first gather the customer's mail. Then I would load all their mail into what is called a LLV (mail truck). Then I proceeded to my route and delivered the bundled mail and packages. I made sure the customer's got their mail in a timely manner and that they were satisfied with my delivering service.

Customer Engagement Leader

PetSmart Inc.
05.2015 - 06.2017
  • My initial responsibility as a Customer Engagement Leader were the customers. I stood in charge of meeting all the store's criteria daily. Those criteria are making sure every customer was pleased with their visit to our store. Another criterion is asking every pet parent if they need assistance with anything in our store. I oversaw the night shift where I led a small staff of workers to also make sure our customers were receiving proper service as well.

Education

B.A. - Interdisciplinary Studies

Southern University A&M
Baton Rouge, Louisiana
05.2014

High School Diploma -

Delhi High School
Delhi, Louisiana
05.2005

Skills

  • Typing, communication, organizing, operating tools, heavy lifting, problem solving, leadership, creativity, coordinator, negotiator, delivery services, mathematics, server, Microsoft Office Word, Excel, Outlook, Access, and PowerPoint
  • Teamwork and collaboration
  • Customer service
  • Time management skills
  • Punctual and reliable
  • Documentation and reporting

Languages

English
Native or Bilingual

Timeline

Leadership and Delivery Associate

Dennis and Dustin Deliveries LLC
05.2021 - Current

Truckload Fulfillment Coordinator

ArcBest Corporation
09.2017 - 12.2020

Rural Carrier Association Sub

United States Postal Service
08.2016 - 07.2017

Customer Engagement Leader

PetSmart Inc.
05.2015 - 06.2017

B.A. - Interdisciplinary Studies

Southern University A&M

High School Diploma -

Delhi High School

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